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Reservation and Transportation Ticket Agents and Travel Clerks

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All About Reservation and Transportation Ticket Agents and Travel Clerks

Career Description Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets, contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

Reservation & Transportation Ticket Agent or Travel Clerk Responsibilities

  • Provide clients with assistance in preparing required travel documents and forms.
  • Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps.
  • Trace lost, delayed, or misdirected baggage for customers.
  • Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
  • Maintain computerized inventories of available passenger space and provide information on space reserved or available.
  • Promote particular destinations, tour packages, and other travel services.

What Skills Do You Need to Work as a Reservation & Transportation Ticket Agent or Travel Clerk?

Reservation and Transportation Ticket Agents and Travel Clerks state the following job skills are important in their day-to-day work.

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Service Orientation: Actively looking for ways to help people.

Speaking: Talking to others to convey information effectively.

Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.

Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

  • Ticket Agent
  • Hotel Reservation Agent
  • Reservation Agent
  • Airline Reservation Agent
  • Station Agent

Is There Job Demand for Reservation and Transportation Ticket Agents and Travel Clerks?

There were about 150,100 jobs for Reservation and Transportation Ticket Agents and Travel Clerks in 2016 (in the United States).

New jobs are being produced at a rate of 3.8% which is lower than average. The Bureau of Labor Statistics predicts 5,600 new jobs for Reservation and Transportation Ticket Agents and Travel Clerks by 2026. The BLS estimates 16,300 yearly job openings in this field per year.

Forecasted Number of Jobs for Reservation and Transportation Ticket Agents and Travel Clerks in U.S.

The states with the most job growth for Reservation and Transportation Ticket Agents and Travel Clerks are Florida, California, and Texas.

Watch out if you plan on working in Tennessee, Wisconsin, or Kentucky. These states have the worst job growth for this type of profession.

Do Reservation and Transportation Ticket Agents and Travel Clerks Make A Lot Of Money?

Reservation and Transportation Ticket Agents and Travel Clerks Make between $23,350 and $64,780 a year. A Reservation and Transportation Ticket Agent or Travel Clerk median salary is $37,220.

Salary Ranges for Reservation and Transportation Ticket Agents and Travel Clerks

How much do Reservation and Transportation Ticket Agents and Travel Clerks make in different U.S. states?

Annual Mean Salary by State
State Annual Mean Salary

New Jersey

$51,790

Texas

$47,730

Illinois

$47,530

Minnesota

$47,260

North Carolina

$46,920

Arkansas

$46,660

District of Columbia

$45,160

Arizona

$44,640

Colorado

$43,720

Virginia

$43,230

Massachusetts

$43,080

Hawaii

$43,070

Louisiana

$42,660

New York

$41,280

California

$41,160

Pennsylvania

$41,010

Alaska

$40,980

Missouri

$40,550

Oklahoma

$40,500

Washington

$39,980

Indiana

$39,860

Michigan

$39,710

Utah

$39,460

North Dakota

$39,040

Delaware

$38,250

Maryland

$38,230

Georgia

$37,800

Oregon

$37,780

Florida

$37,320

Alabama

$36,800

Connecticut

$36,750

Idaho

$36,210

Tennessee

$35,620

Ohio

$35,530

Kentucky

$34,910

Nevada

$34,130

Montana

$33,800

South Carolina

$33,070

Wisconsin

$33,000

Mississippi

$32,840

New Hampshire

$30,890

Kansas

$30,420

Maine

$30,050

Vermont

$30,000

Iowa

$29,420

West Virginia

$28,150

South Dakota

$27,660

Wyoming

$21,900

What Tools & Technology do Reservation and Transportation Ticket Agents and Travel Clerks Use?

Below is a list of the types of tools and technologies that Reservation and Transportation Ticket Agents and Travel Clerks may use on a daily basis:

  • Microsoft Office
  • Microsoft Outlook
  • Delphi Technology
  • Microsoft Access
  • Microsoft Excel
  • Microsoft Word

How to Become a Reservation & Transportation Ticket Agent or Travel Clerk

Learn what Reservation and Transportation Ticket Agent or Travel Clerk education requirements there are.

Reservation & Transportation Ticket Agent or Travel Clerk Degree Level

How many years of work experience do I need?

Reservation & Transportation Ticket Agent or Travel Clerk Work Experience

Where Reservation and Transportation Ticket Agents and Travel Clerks Work

Reservation & Transportation Ticket Agent or Travel Clerk Sectors

You May Also Be Interested In…

Those who work as Reservation and Transportation Ticket Agents and Travel Clerks sometimes switch careers to one of these choices:

  • New Accounts Clerks
  • Telephone Operators

References

Bureau of Labor Statistics

College Factual

O*NET Online

Image Credit: Via Wikimedia Commons

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