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Concierge

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What is a Concierge?

Example of Concierge Job Assist patrons at hotel, apartment, or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.

Life As a Concierge

  • Provide business services for guests, such as sending or receiving faxes or shipping packages.
  • Perform office duties on a temporary basis when needed.
  • Plan special events, parties, or meetings, which may include booking musicians or celebrities.
  • Clean and tidy hotel lounge.
  • Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
  • Receive, store, or deliver luggage or mail.

Things a Concierge Should Know How to Do

When polled, Concierges say the following skills are most frequently used in their jobs:

Service Orientation: Actively looking for ways to help people.

Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking: Talking to others to convey information effectively.

Coordination: Adjusting actions in relation to others’ actions.

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Types of Concierge

  • Chef Concierge/Director of Guest Relations
  • Chief Concierge
  • Lobby Concierge
  • Activities Concierge
  • Chief Concierge (Head Concierge)

Job Demand for Concierges

There were about 32,500 jobs for Concierge in 2016 (in the United States). New jobs are being produced at a rate of 11.4% which is above the national average. The Bureau of Labor Statistics predicts 3,700 new jobs for Concierge by 2026. There will be an estimated 5,000 positions for Concierge per year.

Forecasted Number of Jobs for Concierges in U.S.

The states with the most job growth for Concierge are Rhode Island, Vermont, and Idaho. Watch out if you plan on working in Wyoming, West Virginia, or New Mexico. These states have the worst job growth for this type of profession.

Salary for a Concierge

The salary for Concierges ranges between about $21,850 and $50,380 a year.

Salary Ranges for Concierges

Concierges who work in New York, Hawaii, or Massachusetts, make the highest salaries.

Below is a list of the median annual salaries for Concierges in different U.S. states.

State Annual Mean Salary
Alabama $26,500
Alaska $36,480
Arizona $28,980
California $35,910
Colorado $32,690
Connecticut $33,170
Delaware $28,020
District of Columbia $35,240
Florida $27,960
Georgia $30,420
Hawaii $41,300
Idaho $28,370
Illinois $34,520
Indiana $27,840
Iowa $28,050
Kansas $33,530
Kentucky $26,420
Louisiana $27,040
Maryland $33,350
Massachusetts $38,400
Michigan $27,560
Minnesota $31,200
Mississippi $22,870
Missouri $26,840
Nebraska $28,160
Nevada $32,860
New Hampshire $28,580
New Jersey $29,420
New Mexico $30,190
New York $44,820
North Carolina $27,890
Ohio $27,000
Oklahoma $25,920
Oregon $30,920
Pennsylvania $29,410
South Carolina $26,830
Tennessee $26,150
Texas $28,910
Utah $30,750
Vermont $32,220
Virginia $31,400
Washington $35,290
West Virginia $27,570
Wisconsin $32,070
Wyoming $36,040

What Tools do Concierges Use?

Although they’re not necessarily needed for all jobs, the following technologies are used by many Concierges:

  • Microsoft Excel
  • Microsoft Word
  • Microsoft Office
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Web browser software
  • Data entry software
  • Microsoft Publisher
  • Delphi Technology
  • Work scheduling software
  • Billing software
  • Mapping software
  • Budgeting software

How do I Become a Concierge?

What kind of Concierge requirements are there?

Concierge Degree Level

How Long Does it Take to Become a Concierge?

Concierge Work Experience

Where Concierges Work

Concierge Sectors

The table below shows some of the most common industries where those employed in this career field work.

Concierge Industries

Other Jobs You May be Interested In

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References:

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More about our data sources and methodologies.

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