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Concierge

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What You Need to Know About Concierge

Occupation Description Assist patrons at hotel, apartment, or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.

Daily Life Of a Concierge

  • Receive, store, or deliver luggage or mail.
  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
  • Arrange childcare services for guests.
  • Clean and tidy hotel lounge.
  • Provide business services for guests, such as sending or receiving faxes or shipping packages.
  • Perform office duties on a temporary basis when needed.

Concierge Skills

These are the skills Concierges say are the most useful in their careers:

Service Orientation: Actively looking for ways to help people.

Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking: Talking to others to convey information effectively.

Coordination: Adjusting actions in relation to others' actions.

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Types of Concierge

  • Hotel Guest Service Agent
  • Chief Lifestyle Officer
  • Head Concierge
  • Guest Service Supervisor
  • NCA Certified Concierge

Are There Job Opportunities for Concierges?

In the United States, there were 32,500 jobs for Concierge in 2016. New jobs are being produced at a rate of 11.4% which is above the national average. The Bureau of Labor Statistics predicts 3,700 new jobs for Concierge by 2026. There will be an estimated 5,000 positions for Concierge per year.

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The states with the most job growth for Concierge are Rhode Island, Vermont, and Idaho. Watch out if you plan on working in Wyoming, West Virginia, or New Mexico. These states have the worst job growth for this type of profession.

What is the Average Salary of a Concierge

The typical yearly salary for Concierges is somewhere between $21,850 and $50,380.

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Concierges who work in New York, Hawaii, or Massachusetts, make the highest salaries.

Below is a list of the median annual salaries for Concierges in different U.S. states.

State Annual Mean Salary
Alabama $26,500
Alaska $36,480
Arizona $28,980
California $35,910
Colorado $32,690
Connecticut $33,170
Delaware $28,020
District of Columbia $35,240
Florida $27,960
Georgia $30,420
Hawaii $41,300
Idaho $28,370
Illinois $34,520
Indiana $27,840
Iowa $28,050
Kansas $33,530
Kentucky $26,420
Louisiana $27,040
Maryland $33,350
Massachusetts $38,400
Michigan $27,560
Minnesota $31,200
Mississippi $22,870
Missouri $26,840
Nebraska $28,160
Nevada $32,860
New Hampshire $28,580
New Jersey $29,420
New Mexico $30,190
New York $44,820
North Carolina $27,890
Ohio $27,000
Oklahoma $25,920
Oregon $30,920
Pennsylvania $29,410
South Carolina $26,830
Tennessee $26,150
Texas $28,910
Utah $30,750
Vermont $32,220
Virginia $31,400
Washington $35,290
West Virginia $27,570
Wisconsin $32,070
Wyoming $36,040

What Tools & Technology do Concierges Use?

Below is a list of the types of tools and technologies that Concierges may use on a daily basis:

  • Microsoft Excel
  • Microsoft Word
  • Microsoft Office
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Web browser software
  • Data entry software
  • Microsoft Publisher
  • Delphi Technology
  • Work scheduling software
  • Billing software
  • Mapping software
  • Budgeting software

Becoming a Concierge

Learn what Concierge education requirements there are.

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How many years of work experience do I need?

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Who Employs Concierges?

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Concierges work in the following industries:

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You May Also Be Interested In…

Those interested in being a Concierge may also be interested in:

References:

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More about our data sources and methodologies.

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