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Concierges

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Life As a Concierge

Concierge Example Assist patrons at hotel, apartment, or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.

Life As a Concierge

  • Perform office duties on a temporary basis when needed.
  • Clean and tidy hotel lounge.
  • Arrange childcare services for guests.
  • Make travel arrangements for sightseeing or other tours.
  • Provide business services for guests, such as sending or receiving faxes or shipping packages.
  • Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.

Things a Concierge Should Know How to Do

These are the skills Concierges say are the most useful in their careers:

Service Orientation: Actively looking for ways to help people.

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking: Talking to others to convey information effectively.

Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.

Coordination: Adjusting actions in relation to others’ actions.

Types of Concierge Jobs

  • Chief Lifestyle Officer
  • Guest Service Supervisor
  • Hotel Guest Service Agent
  • Concierge
  • Chef Concierge/Director of Guest Relations

Job Demand for Concierges

In the United States, there were 32,500 jobs for Concierges in 2016.

New jobs are being produced at a rate of 11.3% which is lower than average. The Bureau of Labor Statistics predicts 3,700 new jobs for Concierges by 2026. There will be an estimated 5,000 positions for Concierge per year.

Forecasted Number of Jobs for Concierges in U.S.

The states with the most job growth for Concierges are Florida, New York, and California.

Watch out if you plan on working in Wyoming, West Virginia, or New Mexico. These states have the worst job growth for this type of profession.

How Much Does a Concierge Make?

The salary for Concierges ranges between about $21,850 and $50,380 a year. A Concierge median salary is $30,400.

Salary Ranges for Concierges

How much do Concierges make in each U.S. state?

Annual Mean Salary by State
State Annual Mean Salary

New York

$44,820

Hawaii

$41,300

Massachusetts

$38,400

Alaska

$36,480

Wyoming

$36,040

California

$35,910

Washington

$35,290

District of Columbia

$35,240

Illinois

$34,520

Kansas

$33,530

Maryland

$33,350

Connecticut

$33,170

Nevada

$32,860

Colorado

$32,690

Vermont

$32,220

Wisconsin

$32,070

Virginia

$31,400

Minnesota

$31,200

Oregon

$30,920

Utah

$30,750

Georgia

$30,420

New Mexico

$30,190

New Jersey

$29,420

Pennsylvania

$29,410

Arizona

$28,980

Texas

$28,910

New Hampshire

$28,580

Idaho

$28,370

Nebraska

$28,160

Iowa

$28,050

Delaware

$28,020

Florida

$27,960

North Carolina

$27,890

Indiana

$27,840

West Virginia

$27,570

Michigan

$27,560

Louisiana

$27,040

Ohio

$27,000

Missouri

$26,840

South Carolina

$26,830

Alabama

$26,500

Kentucky

$26,420

Tennessee

$26,150

Oklahoma

$25,920

Mississippi

$22,870

What Tools do Concierges Use?

Below is a list of the types of tools and technologies that Concierges may use on a daily basis:

  • Microsoft PowerPoint
  • Microsoft Office
  • Microsoft Outlook
  • Microsoft Word
  • Delphi Technology
  • Data entry software
  • Microsoft Excel

Where Concierges Are Employed

Concierge Sectors

Those interested in being a Concierge may also be interested in:

  • Personal Care Aides

References

Bureau of Labor Statistics

College Factual

O*NET Online

Image Credit: Via Wikimedia Commons

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