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All About Concierges

Concierge Example Assist patrons at hotel, apartment, or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.

List of Concierge Job Duties

  • Provide food and beverage services to guests.
  • Clean and tidy hotel lounge.
  • Arrange for the replacement of items lost by travelers.
  • Receive, store, or deliver luggage or mail.
  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
  • Plan special events, parties, or meetings, which may include booking musicians or celebrities.

Qualities of a Concierge

When polled, Concierges say the following skills are most frequently used in their jobs:

Service Orientation: Actively looking for ways to help people.

Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking: Talking to others to convey information effectively.

Coordination: Adjusting actions in relation to others’ actions.

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Other Concierge Job Titles

  • Activities Concierge
  • Conference Concierge
  • Chief Lifestyle Officer
  • NCA Certified Concierge
  • Lobby Concierge

Is There Job Demand for Concierges?

There were about 32,500 jobs for Concierge in 2016 (in the United States). New jobs are being produced at a rate of 11.4% which is above the national average. The Bureau of Labor Statistics predicts 3,700 new jobs for Concierge by 2026. There will be an estimated 5,000 positions for Concierge per year.

Forecasted Number of Jobs for Concierges in U.S.

The states with the most job growth for Concierge are Rhode Island, Vermont, and Idaho. Watch out if you plan on working in Wyoming, West Virginia, or New Mexico. These states have the worst job growth for this type of profession.

How Much Does a Concierge Make?

The average yearly salary of a Concierge ranges between $21,850 and $50,380.

Salary Ranges for Concierges

Concierges who work in New York, Hawaii, or Massachusetts, make the highest salaries.

Below is a list of the median annual salaries for Concierges in different U.S. states.

State Annual Mean Salary
Alabama $26,500
Alaska $36,480
Arizona $28,980
California $35,910
Colorado $32,690
Connecticut $33,170
Delaware $28,020
District of Columbia $35,240
Florida $27,960
Georgia $30,420
Hawaii $41,300
Idaho $28,370
Illinois $34,520
Indiana $27,840
Iowa $28,050
Kansas $33,530
Kentucky $26,420
Louisiana $27,040
Maryland $33,350
Massachusetts $38,400
Michigan $27,560
Minnesota $31,200
Mississippi $22,870
Missouri $26,840
Nebraska $28,160
Nevada $32,860
New Hampshire $28,580
New Jersey $29,420
New Mexico $30,190
New York $44,820
North Carolina $27,890
Ohio $27,000
Oklahoma $25,920
Oregon $30,920
Pennsylvania $29,410
South Carolina $26,830
Tennessee $26,150
Texas $28,910
Utah $30,750
Vermont $32,220
Virginia $31,400
Washington $35,290
West Virginia $27,570
Wisconsin $32,070
Wyoming $36,040

What Tools do Concierges Use?

Below is a list of the types of tools and technologies that Concierges may use on a daily basis:

  • Microsoft Excel
  • Microsoft Word
  • Microsoft Office
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Web browser software
  • Data entry software
  • Microsoft Publisher
  • Delphi Technology
  • Work scheduling software
  • Billing software
  • Mapping software
  • Budgeting software

How do I Become a Concierge?

What education is needed to be a Concierge?

Concierge Degree Level

How many years of work experience do I need?

Concierge Work Experience

Where do Concierges Work?

Concierge Sectors

The table below shows some of the most common industries where those employed in this career field work.

Concierge Industries

Those interested in being a Concierge may also be interested in:

References:

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More about our data sources and methodologies.

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