What Do Concierge Do?
Position Description Assist patrons at hotel, apartment, or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.
What Do Concierges Do On a Daily Basis?
- Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
- Provide directions to guests.
- Make travel arrangements for sightseeing or other tours.
- Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
- Arrange childcare services for guests.
- Provide food and beverage services to guests.
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What a Concierge Should Know
These are the skills Concierges say are the most useful in their careers:
Service Orientation: Actively looking for ways to help people.
Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking: Talking to others to convey information effectively.
Coordination: Adjusting actions in relation to others' actions.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Other Concierge Job Titles
- Head Concierge
- Chief Concierge (Head Concierge)
- Guest Service Agent
- Conference Concierge
- Hotel Concierge
Job Opportunities for Concierges
In the United States, there were 32,500 jobs for Concierge in 2016. New jobs are being produced at a rate of 11.4% which is above the national average. The Bureau of Labor Statistics predicts 3,700 new jobs for Concierge by 2026. The BLS estimates 5,000 yearly job openings in this field.
The states with the most job growth for Concierge are Rhode Island, Vermont, and Idaho. Watch out if you plan on working in Wyoming, West Virginia, or New Mexico. These states have the worst job growth for this type of profession.
How Much Does a Concierge Make?
The typical yearly salary for Concierges is somewhere between $21,850 and $50,380.
Concierges who work in New York, Hawaii, or Massachusetts, make the highest salaries.
How much do Concierges make in different U.S. states?
| State | Annual Mean Salary |
|---|---|
| Alabama | $26,500 |
| Alaska | $36,480 |
| Arizona | $28,980 |
| California | $35,910 |
| Colorado | $32,690 |
| Connecticut | $33,170 |
| Delaware | $28,020 |
| District of Columbia | $35,240 |
| Florida | $27,960 |
| Georgia | $30,420 |
| Hawaii | $41,300 |
| Idaho | $28,370 |
| Illinois | $34,520 |
| Indiana | $27,840 |
| Iowa | $28,050 |
| Kansas | $33,530 |
| Kentucky | $26,420 |
| Louisiana | $27,040 |
| Maryland | $33,350 |
| Massachusetts | $38,400 |
| Michigan | $27,560 |
| Minnesota | $31,200 |
| Mississippi | $22,870 |
| Missouri | $26,840 |
| Nebraska | $28,160 |
| Nevada | $32,860 |
| New Hampshire | $28,580 |
| New Jersey | $29,420 |
| New Mexico | $30,190 |
| New York | $44,820 |
| North Carolina | $27,890 |
| Ohio | $27,000 |
| Oklahoma | $25,920 |
| Oregon | $30,920 |
| Pennsylvania | $29,410 |
| South Carolina | $26,830 |
| Tennessee | $26,150 |
| Texas | $28,910 |
| Utah | $30,750 |
| Vermont | $32,220 |
| Virginia | $31,400 |
| Washington | $35,290 |
| West Virginia | $27,570 |
| Wisconsin | $32,070 |
| Wyoming | $36,040 |
Tools & Technologies Used by Concierges
Below is a list of the types of tools and technologies that Concierges may use on a daily basis:
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Outlook
- Web browser software
- Data entry software
- Microsoft Publisher
- Delphi Technology
- Work scheduling software
- Billing software
- Mapping software
- Budgeting software
How do I Become a Concierge?
What education is needed to be a Concierge?
How many years of work experience do I need?
Who Employs Concierges?
Concierges work in the following industries:
You May Also Be Interested In…
Those thinking about becoming a Concierge might also be interested in the following careers:
References:
More about our data sources and methodologies.
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