What Does it Take to Be a Telephone Operator?
Telephone Operator Definition Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
Daily Life Of a Telephone Operator
- Perform clerical duties such as typing, proofreading, and sorting mail.
- Interrupt busy lines if an emergency warrants.
- Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
- Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
- Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
- Consult charts to determine charges for pay-telephone calls, requesting coin deposits for calls as necessary.
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What a Telephone Operator Should Know
Below is a list of the skills most Telephone Operators say are important on the job.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking: Talking to others to convey information effectively.
Service Orientation: Actively looking for ways to help people.
Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.
Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Related Job Titles for this Occupation:
- PBX Operator (Post Box Exchange Operator)
- Long Lines Operator
- Customer Service Assistant
- Trouble Operator
- Directory Operator
Job Outlook for Telephone Operators
In 2016, there was an estimated number of 9,100 jobs in the United States for Telephone Operator. There is little to no growth in job opportunities for Telephone Operator. Due to new job openings and attrition, there will be an average of 900 job openings in this field each year.
The states with the most job growth for Telephone Operator are Alaska, Utah, and Idaho. Watch out if you plan on working in Delaware, Tennessee, or New Jersey. These states have the worst job growth for this type of profession.
How Much Does a Telephone Operator Make?
The average yearly salary of a Telephone Operator ranges between $23,160 and $60,610.
Telephone Operators who work in New York, Hawaii, or District of Columbia, make the highest salaries.
How much do Telephone Operators make in different U.S. states?
| State | Annual Mean Salary |
|---|---|
| Arizona | $35,510 |
| California | $41,900 |
| Connecticut | $44,010 |
| District of Columbia | $44,150 |
| Florida | $32,020 |
| Georgia | $33,860 |
| Hawaii | $44,040 |
| Illinois | $40,150 |
| Indiana | $40,590 |
| Iowa | $29,880 |
| Louisiana | $33,040 |
| Maryland | $36,790 |
| Massachusetts | $36,570 |
| Michigan | $28,610 |
| Minnesota | $39,470 |
| Missouri | $31,950 |
| Nevada | $31,110 |
| New York | $48,270 |
| Ohio | $35,750 |
| Pennsylvania | $39,040 |
| Tennessee | $27,610 |
| Texas | $34,410 |
| Virginia | $43,480 |
Tools & Technologies Used by Telephone Operators
Although they’re not necessarily needed for all jobs, the following technologies are used by many Telephone Operators:
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft Outlook
- Data entry software
- Word processing software
- Microsoft Windows
- Handheld computer device software
- Computer aided dispatch software
How do I Become a Telephone Operator?
Individuals working as a Telephone Operator have obtained the following education levels:
How many years of work experience do I need?
Where Telephone Operators Are Employed
The table below shows the approximate number of Telephone Operators employed by various industries.
Other Jobs You May be Interested In
Those thinking about becoming a Telephone Operator might also be interested in the following careers:
References:
More about our data sources and methodologies.
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