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Switchboard Operators, Including Answering Service

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What Do Switchboard Operators Do?

Example of a Switchboard Operator Job Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

A Day in the Life of a Switchboard Operator

  • Monitor alarm systems to ensure that secure conditions are maintained.
  • Complete forms for sales orders.
  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Place orders, such as for equipment, supplies, or catering for meetings.
  • Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash.
  • Relay or route written or verbal messages.

Switchboard Operator Skills

These are the skills Switchboard Operators say are the most useful in their careers:

Speaking: Talking to others to convey information effectively.

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.

Service Orientation: Actively looking for ways to help people.

Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

Types of Switchboard Operators

  • Switchboard Receptionist
  • PBX Teacher
  • Switchboard Operator
  • Traffic Operator
  • Telephone Switchboard Operator

Switchboard Operator Job Outlook

In the United States, there were 93,200 jobs for Switchboard Operators, Including Answering Service in 2016.

Switchboard Operator jobs are decreasing by a rate of -19.9%. This means the total job opportunities are shrinking. The Bureau of Labor Statistics predicts a loss of -18,500 jobs for Switchboard Operators by 2026. Due to new job openings and attrition, there will be an average of 9,000 job openings in this field each year.

Forecasted Number of Jobs for Switchboard Operators in U.S.

The states with the most job growth for Switchboard Operators, Including Answering Service are Maryland, Alaska, and North Dakota.

Watch out if you plan on working in California, New York, or Florida. These states have the worst job growth for this type of profession.

Salary for Switchboard Operators

The typical yearly salary for Switchboard Operators, Including Answering Service is somewhere between $21,040 and $44,640. A Switchboard Operator median salary is $29,420.

Salary Ranges for Switchboard Operators

How much do Switchboard Operators, Including Answering Service make in each U.S. state?

Annual Mean Salary by State
State Annual Mean Salary

Connecticut

$42,920

District of Columbia

$41,390

Hawaii

$41,250

New York

$38,020

Oregon

$37,170

California

$36,160

Minnesota

$35,770

Alaska

$35,240

Washington

$34,740

Massachusetts

$34,560

Illinois

$33,830

New Jersey

$32,830

Rhode Island

$32,090

North Dakota

$31,900

New Hampshire

$31,820

Wisconsin

$31,580

Michigan

$31,560

Nevada

$31,430

Maryland

$31,340

Nebraska

$30,930

Missouri

$30,790

Georgia

$30,700

Wyoming

$30,550

Colorado

$30,400

Vermont

$30,380

New Mexico

$29,580

Pennsylvania

$29,200

Delaware

$29,090

Idaho

$29,070

Tennessee

$28,980

Arizona

$28,940

Iowa

$28,850

Maine

$28,850

Indiana

$28,550

Virginia

$28,350

North Carolina

$28,290

Kansas

$28,150

Ohio

$28,070

Florida

$28,020

Oklahoma

$27,640

Texas

$27,320

South Carolina

$27,270

Louisiana

$27,180

Montana

$27,120

West Virginia

$27,120

Utah

$26,430

Arkansas

$26,090

Mississippi

$25,150

Alabama

$24,570

Kentucky

$23,950

What Tools do Switchboard Operators Use?

Although they’re not necessarily needed for all jobs, the following technologies are used by many Switchboard Operators:

  • SAP
  • Microsoft PowerPoint
  • IBM Notes
  • Microsoft Excel
  • Microsoft Office
  • Microsoft Outlook
  • Microsoft Word

How do I Become a Switchboard Operator?

What education is needed to be a Switchboard Operator?

Switchboard Operator Degree Level

How Long Does it Take to Become Switchboard Operator?

Switchboard Operator Work Experience

Where Switchboard Operators Are Employed

Switchboard Operator Sectors

Other Jobs You May be Interested In

Those interested in being a Switchboard Operator may also be interested in:

  • Order Clerks

Career changers with experience as a Switchboard Operator sometimes find work in one of the following fields:

  • Interviewers, Except Eligibility and Loan

References

Bureau of Labor Statistics

College Factual

O*NET Online

Image Credit: Via Wikimedia Commons

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