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Interviewers, Except Eligibility and Loan

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Life As an Interviewer

Interviewer Job Description Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.

Interviewer Responsibilities

  • Ask questions in accordance with instructions to obtain various specified information, such as person’s name, address, age, religious preference, or state of residency.
  • Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.
  • Identify and resolve inconsistencies in interviewees’ responses by means of appropriate questioning or explanation.
  • Locate and list addresses and households.
  • Ensure payment for services by verifying benefits with the person’s insurance provider or working out financing options.
  • Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.

Interviewer Required Skills

When polled, Interviewers say the following skills are most frequently used in their jobs:

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking: Talking to others to convey information effectively.

Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.

Other Interviewer Job Titles

  • Field Representative
  • Admitting Clerk
  • Consumer Recruiter
  • Canvasser
  • Patient Registration Representative

Interviewer Job Outlook

In the United States, there were 194,700 jobs for Interviewers, Except Eligibility and Loan in 2016.

New jobs are being produced at a rate of 5.7% which is lower than average. The Bureau of Labor Statistics predicts 11,000 new jobs for Interviewers by 2026. There will be an estimated 24,300 positions for Interviewer per year.

Forecasted Number of Jobs for Interviewers in U.S.

The states with the most job growth for Interviewers, Except Eligibility and Loan are California, Florida, and New York.

Watch out if you plan on working in Rhode Island, Oklahoma, or District of Columbia. These states have the worst job growth for this type of profession.

How Much Does an Interviewer Make?

The typical yearly salary for Interviewers, Except Eligibility and Loan is somewhere between $22,700 and $50,560. The median salary for this occupation is $34,060.

Salary Ranges for Interviewers

How much do Interviewers, Except Eligibility and Loan make in different U.S. states?

Annual Mean Salary by State
State Annual Mean Salary

District of Columbia

$48,400

California

$42,970

Massachusetts

$42,240

Vermont

$41,580

Rhode Island

$41,500

Connecticut

$40,740

New York

$40,200

Delaware

$39,720

Alaska

$39,250

Hawaii

$38,770

Illinois

$38,290

Washington

$38,160

Minnesota

$37,990

Colorado

$37,890

Maryland

$37,870

Michigan

$37,780

New Hampshire

$37,480

New Jersey

$37,040

Oregon

$36,740

Arizona

$36,350

Wisconsin

$35,690

Florida

$35,290

Pennsylvania

$34,390

Missouri

$34,000

North Dakota

$33,410

Virginia

$33,100

Ohio

$32,960

Indiana

$32,820

North Carolina

$32,420

Kentucky

$32,290

Texas

$32,270

Kansas

$32,050

South Dakota

$31,710

Oklahoma

$31,700

Tennessee

$31,650

Montana

$31,580

Iowa

$31,540

Wyoming

$31,470

South Carolina

$31,220

Maine

$31,080

Alabama

$30,790

Idaho

$30,340

Georgia

$30,150

Mississippi

$29,760

Arkansas

$29,190

Utah

$29,150

Louisiana

$29,140

Nevada

$29,020

West Virginia

$28,510

Nebraska

$28,050

New Mexico

$27,350

What Tools & Technology do Interviewers Use?

Although they’re not necessarily needed for all jobs, the following technologies are used by many Interviewers:

  • Oracle PeopleSoft
  • Microsoft Outlook
  • Medical procedure coding software
  • Microsoft Dynamics
  • SAP Business Objects
  • Medical condition coding software
  • Microsoft Office
  • Microsoft Excel
  • Microsoft Word
  • Jenzabar EX

How to Become an Interviewer

Education needed to be an Interviewer:

Interviewer Degree Level

What work experience do I need to become an Interviewer?

Interviewer Work Experience

Where Interviewers Work

Interviewer Sectors

References

Bureau of Labor Statistics

College Factual

O*NET Online

Image Credit: Via Wikimedia Commons

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