What You Need to Know About Order Clerk
Occupation Description Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
What Do Order Clerks Do On a Daily Basis?
- Check inventory records to determine availability of requested merchandise.
- Compute total charges for merchandise or services and shipping charges.
- Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
- Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
- Inspect outgoing work for compliance with customers’ specifications.
- Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
What Every Order Clerk Should Know
Below is a list of the skills most Order Clerks say are important on the job.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
Speaking: Talking to others to convey information effectively.
Service Orientation: Actively looking for ways to help people.
Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Related Job Titles for this Occupation:
- Advertising Clerk
- Classified Ad Taker
- Contact Clerk
- Order Entry Representative
- Customer Care Representative (CCR)
Job Demand for Order Clerks
There were about 179,000 jobs for Order Clerk in 2016 (in the United States). There is little to no growth in job opportunities for Order Clerk. There will be an estimated 19,400 positions for Order Clerk per year.
The states with the most job growth for Order Clerk are Utah, Nevada, and Florida. Watch out if you plan on working in Delaware, Maine, or New Mexico. These states have the worst job growth for this type of profession.
Salary for an Order Clerk
Order Clerks make between $22,280 and $53,240 a year.
Order Clerks who work in Washington, Connecticut, or Massachusetts, make the highest salaries.
How much do Order Clerks make in each U.S. state?
|State||Annual Mean Salary|
|District of Columbia||$38,140|
What Tools & Technology do Order Clerks Use?
Below is a list of the types of tools and technologies that Order Clerks may use on a daily basis:
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Outlook
- Web browser software
- Microsoft Access
- Data entry software
- Email software
- Adobe Systems Adobe Acrobat
- Microsoft Dynamics
- Intuit QuickBooks
- Oracle JD Edwards EnterpriseOne
- Corel WordPerfect Office Suite
Becoming an Order Clerk
What education is needed to be an Order Clerk?
How many years of work experience do I need?
Order Clerks Sector
Below are examples of industries where Order Clerks work:
More about our data sources and methodologies.
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