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Order Clerk

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What is an Order Clerk?

Order Clerk Example Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

Daily Life Of an Order Clerk

  • Receive and respond to customer complaints.
  • Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
  • Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
  • Recommend type of packing or labeling needed on order.
  • Calculate and compile order-related statistics, and prepare reports for management.
  • Collect payment for merchandise, record transactions, and send items such as checks or money orders for further processing.

Order Clerk Needed Skills

These are the skills Order Clerks say are the most useful in their careers:

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

Speaking: Talking to others to convey information effectively.

Service Orientation: Actively looking for ways to help people.

Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Other Order Clerk Job Titles

  • Catalogue Clerk
  • Order Clerk
  • Order Desk Clerk
  • Telephone Ad Taker
  • Order Editor

Is There Job Demand for Order Clerks?

There were about 179,000 jobs for Order Clerk in 2016 (in the United States). There is little to no growth in job opportunities for Order Clerk. There will be an estimated 19,400 positions for Order Clerk per year.

Forecasted Number of Jobs for Order Clerks in U.S.

The states with the most job growth for Order Clerk are Utah, Nevada, and Florida. Watch out if you plan on working in Delaware, Maine, or New Mexico. These states have the worst job growth for this type of profession.

Average Order Clerks Salary

The typical yearly salary for Order Clerks is somewhere between $22,280 and $53,240.

Salary Ranges for Order Clerks

Order Clerks who work in Washington, Connecticut, or Massachusetts, make the highest salaries.

How much do Order Clerks make in each U.S. state?

State Annual Mean Salary
Alabama $30,900
Alaska $33,140
Arizona $32,560
Arkansas $32,070
California $38,160
Colorado $37,550
Connecticut $39,670
Delaware $35,220
District of Columbia $38,140
Florida $33,710
Georgia $34,410
Hawaii $36,550
Idaho $37,230
Illinois $35,360
Iowa $36,060
Kansas $32,030
Kentucky $29,040
Louisiana $29,610
Maine $30,990
Maryland $34,770
Massachusetts $39,380
Michigan $32,770
Minnesota $34,820
Mississippi $32,150
Missouri $34,510
Montana $28,700
Nebraska $31,090
Nevada $36,100
New Hampshire $36,210
New Jersey $37,950
New Mexico $32,740
New York $34,490
North Carolina $33,760
North Dakota $36,900
Ohio $33,560
Oklahoma $31,070
Oregon $35,980
Pennsylvania $32,670
Rhode Island $37,580
South Carolina $34,910
South Dakota $33,380
Tennessee $33,540
Texas $36,320
Utah $31,520
Vermont $37,560
Virginia $34,800
Washington $44,980
West Virginia $30,030
Wisconsin $35,840
Wyoming $39,960

What Tools & Technology do Order Clerks Use?

Below is a list of the types of tools and technologies that Order Clerks may use on a daily basis:

  • Microsoft Excel
  • Microsoft Word
  • Microsoft Office
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Web browser software
  • Microsoft Access
  • Data entry software
  • Email software
  • SAP
  • Adobe Systems Adobe Acrobat
  • Microsoft Dynamics
  • Intuit QuickBooks
  • Oracle JD Edwards EnterpriseOne
  • Corel WordPerfect Office Suite

How to Become an Order Clerk

What education is needed to be an Order Clerk?

Order Clerk Degree Level

What work experience do I need to become an Order Clerk?

Order Clerk Work Experience

Where do Order Clerks Work?

Order Clerk Sectors

Order Clerks work in the following industries:

Order Clerk Industries

References:

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