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Order Clerks

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What You Need to Know About Order Clerks

Job Description & Duties Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

A Day in the Life of an Order Clerk

  • Direct specified departments or units to prepare and ship orders to designated locations.
  • File copies of orders received, or post orders on records.
  • Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
  • Compute total charges for merchandise or services and shipping charges.
  • Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
  • Receive and respond to customer complaints.

What an Order Clerk Should Know

These are the skills Order Clerks say are the most useful in their careers:

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

Speaking: Talking to others to convey information effectively.

Service Orientation: Actively looking for ways to help people.

Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.

  • Blood Bank Order Control Clerk
  • Order Tracer
  • Order Entry Clerk
  • Advertising Space Clerk
  • Receiver

Order Clerk Employment Estimates

There were about 179,000 jobs for Order Clerks in 2016 (in the United States).

Order Clerk jobs are decreasing by a rate of -2.1%. This means the total job opportunities are shrinking. The Bureau of Labor Statistics predicts a loss of -3,700 jobs for Order Clerks by 2026. There will be an estimated 19,400 positions for Order Clerk per year.

Forecasted Number of Jobs for Order Clerks in U.S.

The states with the most job growth for Order Clerks are California, Florida, and Texas.

Watch out if you plan on working in Ohio, New Jersey, or New York. These states have the worst job growth for this type of profession.

What is the Average Salary of an Order Clerk

The typical yearly salary for Order Clerks is somewhere between $22,280 and $53,240. The median salary for this occupation is $33,460.

Salary Ranges for Order Clerks

How much do Order Clerks make in different U.S. states?

Annual Mean Salary by State
State Annual Mean Salary

Washington

$44,980

Wyoming

$39,960

Connecticut

$39,670

Massachusetts

$39,380

California

$38,160

District of Columbia

$38,140

New Jersey

$37,950

Rhode Island

$37,580

Vermont

$37,560

Colorado

$37,550

Idaho

$37,230

North Dakota

$36,900

Hawaii

$36,550

Texas

$36,320

New Hampshire

$36,210

Nevada

$36,100

Iowa

$36,060

Oregon

$35,980

Wisconsin

$35,840

Illinois

$35,360

Delaware

$35,220

South Carolina

$34,910

Minnesota

$34,820

Virginia

$34,800

Maryland

$34,770

Missouri

$34,510

New York

$34,490

Georgia

$34,410

North Carolina

$33,760

Florida

$33,710

Ohio

$33,560

Tennessee

$33,540

South Dakota

$33,380

Alaska

$33,140

Michigan

$32,770

New Mexico

$32,740

Pennsylvania

$32,670

Arizona

$32,560

Mississippi

$32,150

Arkansas

$32,070

Kansas

$32,030

Utah

$31,520

Nebraska

$31,090

Oklahoma

$31,070

Maine

$30,990

Alabama

$30,900

West Virginia

$30,030

Louisiana

$29,610

Kentucky

$29,040

Montana

$28,700

What Tools do Order Clerks Use?

Below is a list of the types of tools and technologies that Order Clerks may use on a daily basis:

  • SAP
  • Microsoft Excel
  • Microsoft Office
  • IBM Sterling Configure, Price, Quote
  • Oracle JD Edwards EnterpriseOne
  • Microsoft Outlook
  • Microsoft Access
  • Microsoft PowerPoint
  • Adobe Systems Adobe Acrobat
  • Intuit QuickBooks

Becoming an Order Clerk

Learn what Order Clerk education requirements there are.

Order Clerk Degree Level

What work experience do I need to become an Order Clerk?

Order Clerk Work Experience

Who Employs Order Clerks?

Order Clerk Sectors

References

Bureau of Labor Statistics

College Factual

O*NET Online

Image Credit: Via Wikimedia Commons

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