What You Need to Know About Order Clerks
Job Description & Duties Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
A Day in the Life of an Order Clerk
- Direct specified departments or units to prepare and ship orders to designated locations.
- File copies of orders received, or post orders on records.
- Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
- Compute total charges for merchandise or services and shipping charges.
- Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
- Receive and respond to customer complaints.
What an Order Clerk Should Know
These are the skills Order Clerks say are the most useful in their careers:
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
Speaking: Talking to others to convey information effectively.
Service Orientation: Actively looking for ways to help people.
Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.
Related Job Titles
- Blood Bank Order Control Clerk
- Order Tracer
- Order Entry Clerk
- Advertising Space Clerk
- Receiver
Order Clerk Employment Estimates
There were about 179,000 jobs for Order Clerks in 2016 (in the United States).
Order Clerk jobs are decreasing by a rate of -2.1%. This means the total job opportunities are shrinking. The Bureau of Labor Statistics predicts a loss of -3,700 jobs for Order Clerks by 2026. There will be an estimated 19,400 positions for Order Clerk per year.
The states with the most job growth for Order Clerks are California, Florida, and Texas.
Watch out if you plan on working in Ohio, New Jersey, or New York. These states have the worst job growth for this type of profession.
What is the Average Salary of an Order Clerk
The typical yearly salary for Order Clerks is somewhere between $22,280 and $53,240. The median salary for this occupation is $33,460.
How much do Order Clerks make in different U.S. states?
| State | Annual Mean Salary |
|---|---|
|
Washington |
$44,980 |
|
Wyoming |
$39,960 |
|
Connecticut |
$39,670 |
|
Massachusetts |
$39,380 |
|
California |
$38,160 |
|
District of Columbia |
$38,140 |
|
New Jersey |
$37,950 |
|
Rhode Island |
$37,580 |
|
Vermont |
$37,560 |
|
Colorado |
$37,550 |
|
Idaho |
$37,230 |
|
North Dakota |
$36,900 |
|
Hawaii |
$36,550 |
|
Texas |
$36,320 |
|
New Hampshire |
$36,210 |
|
Nevada |
$36,100 |
|
Iowa |
$36,060 |
|
Oregon |
$35,980 |
|
Wisconsin |
$35,840 |
|
Illinois |
$35,360 |
|
Delaware |
$35,220 |
|
South Carolina |
$34,910 |
|
Minnesota |
$34,820 |
|
Virginia |
$34,800 |
|
Maryland |
$34,770 |
|
Missouri |
$34,510 |
|
New York |
$34,490 |
|
Georgia |
$34,410 |
|
North Carolina |
$33,760 |
|
Florida |
$33,710 |
|
Ohio |
$33,560 |
|
Tennessee |
$33,540 |
|
South Dakota |
$33,380 |
|
Alaska |
$33,140 |
|
Michigan |
$32,770 |
|
New Mexico |
$32,740 |
|
Pennsylvania |
$32,670 |
|
Arizona |
$32,560 |
|
Mississippi |
$32,150 |
|
Arkansas |
$32,070 |
|
Kansas |
$32,030 |
|
Utah |
$31,520 |
|
Nebraska |
$31,090 |
|
Oklahoma |
$31,070 |
|
Maine |
$30,990 |
|
Alabama |
$30,900 |
|
West Virginia |
$30,030 |
|
Louisiana |
$29,610 |
|
Kentucky |
$29,040 |
|
Montana |
$28,700 |
What Tools do Order Clerks Use?
Below is a list of the types of tools and technologies that Order Clerks may use on a daily basis:
- SAP
- Microsoft Excel
- Microsoft Office
- IBM Sterling Configure, Price, Quote
- Oracle JD Edwards EnterpriseOne
- Microsoft Outlook
- Microsoft Access
- Microsoft PowerPoint
- Adobe Systems Adobe Acrobat
- Intuit QuickBooks
Becoming an Order Clerk
Learn what Order Clerk education requirements there are.
What work experience do I need to become an Order Clerk?
Who Employs Order Clerks?
References
Image Credit: Via Wikimedia Commons
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