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Customer Service Representatives in Pennsylvania

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Customer Service Representatives in Pennsylvania

Considering a career as a Customer Service Representative in Pennsylvania?

2.1% Jobs Projection
$34,780 Median Salary
15,150 Job Openings

You’re in luck! Jobs for Customer Service Representatives in Pennsylvania are projected to grow and these jobs tend to pay higher than average.

  • Projected employment for Customer Service Representatives in Pennsylvania is growing slower than average.

  • Customer Service Representatives in Pennsylvania earn lower salaries than the typical U.S. wage earner.

How Many Customer Service Representatives Work in Pennsylvania?

There were approximately 124,320 workers employed as Customer Service Representatives in this state in 2018.

There were 120,360 Customer Service Representatives employed in this state in 2017.

That’s growth of 3,960 jobs between 2017 and 2018.

Customer Service Representatives in PA Employment Trend

The typical state has 34,750 Customer Service Representatives working in it, which means Pennsylvania has more Customer Service Representatives than average.

Customer Service Representatives in PA vs. the Average State

Job Projections for Pennsylvania

Jobs for Customer Service Representatives in this state are growing at a rate of 2.1% which is slower than the nationwide estimated projection of 4.9%.

Job Projections for Customer Service Representatives: Nation vs. PA

Pennsylvania Annual Job Openings

The BLS estimates there will be 15,150 annual job openings, and 119,420 total jobs in 2026 for Customer Service Representatives in this state.

Nationwide, the prediction is 373,500 annual jobs and 2,920,800 total jobs in 2026.

What do Customer Service Representatives Make in Pennsylvania?

In 2018 wages for Customer Service Representatives ranged from $22,310 to $55,660 with $34,780 being the median annual salary.

Broken down to an hourly rate, workers in this field made anywhere from $10.72 to $26.76. The median hourly rate was $16.72.

In 2017 the median pay for this field was $16.34 an hour.

The hourly rate grew by $0.38.

The median salary in Pennsylvania is higher than the nationwide median salary.

Customer Service Representatives Earnings: PA vs. National Average

Top Pennsylvania Metros for Customer Service Representatives

The table below shows some of the metros in this state with the most Customer Service Representatives.

Metro Number Employed Annual Median Salary
New York-Newark-Jersey City, NY-NJ-PA 154,510 $39,140
Philadelphia-Camden-Wilmington, PA-NJ-DE-MD 61,980 $37,380
Pittsburgh, PA 24,530 $33,750
Harrisburg-Carlisle, PA 7,800 $34,710
Allentown-Bethlehem-Easton, PA-NJ 7,740 $33,420
Scranton–Wilkes-Barre–Hazleton, PA 6,780 $32,700
Lancaster, PA 4,430 $34,250
Reading, PA 3,630 $34,170
Youngstown-Warren-Boardman, OH-PA 2,960 $31,410
York-Hanover, PA 2,930 $35,160
Erie, PA 2,210 $28,710
Williamsport, PA 1,370 $30,070
Altoona, PA 1,280 $25,760
State College, PA 1,120 $25,930
Bloomsburg-Berwick, PA 980 $31,680
Lebanon, PA 860 $28,140
Johnstown, PA 860 $29,830
Chambersburg-Waynesboro, PA 840 $31,870
East Stroudsburg, PA 640 $29,840
Gettysburg, PA 370 $33,520

Top States for Customer Service Representatives Employment

The table below shows the states where most Customer Service Representatives work.

State Number Employed Annual Median Salary
Texas 282,940 $31,730
Florida 251,790 $31,260
California 207,100 $38,100
New York 159,010 $37,470
Pennsylvania 124,320 $34,780
Illinois 120,270 $35,080
Georgia 109,940 $32,500
Arizona 101,290 $32,450
Ohio 100,500 $33,650
North Carolina 94,420 $32,910
Michigan 90,310 $33,180
Wisconsin 72,200 $35,740
Virginia 71,380 $32,400
New Jersey 68,260 $37,520
Massachusetts 65,010 $40,230
Tennessee 60,960 $31,450
Minnesota 58,710 $37,670
Washington 58,300 $37,960
Indiana 56,030 $33,590
South Carolina 54,050 $30,030

Below are the states where Customer Service Representatives get paid the most:

State Annual Median Salary
District of Columbia $42,870
Massachusetts $40,230
Connecticut $38,660
California $38,100
Washington $37,960
Minnesota $37,670
New Jersey $37,520
New York $37,470
Rhode Island $37,300
Alaska $37,020

References

More about our data sources and methodologies.

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