Customer Service Representatives in Massachusetts
Want to work in Massachusetts as a Customer Service Representative? Read this first!
You’re in luck! Jobs for Customer Service Representatives in Massachusetts are projected to grow and these jobs tend to pay higher than average.
Projected employment for Customer Service Representatives in Massachusetts is growing slower than average.
Customer Service Representatives in Massachusetts earn lower salaries than the typical U.S. wage earner.
How Many Customer Service Representatives Work in Massachusetts?
In 2018, there were 65,010 Customer Service Representatives working in the state.
There were 63,630 Customer Service Representatives employed in this state in 2017.
That’s growth of 1,380 jobs between 2017 and 2018.
The typical state has 34,750 Customer Service Representatives working in it, which means Massachusetts has more Customer Service Representatives than average.
Job Projections for Massachusetts
Jobs for Customer Service Representatives in this state are growing at a rate of 1.7% which is slower than the nationwide estimated projection of 4.9%.
Massachusetts Annual Job Openings
The BLS estimates there will be 7,850 annual job openings, and 61,930 total jobs in 2026 for Customer Service Representatives in this state.
Nationwide, the prediction is 373,500 annual jobs and 2,920,800 total jobs in 2026.
What do Customer Service Representatives Make in Massachusetts?
In 2018 wages for Customer Service Representatives ranged from $26,450 to $64,480 with $40,230 being the median annual salary.
Broken down to an hourly rate, workers in this field made anywhere from $12.72 to $31. The median hourly rate was $19.34.
In 2017 the median pay for this field was $19.12 an hour.
The hourly rate grew by $0.22.
The median salary in Massachusetts is higher than the nationwide median salary.
Top Massachusetts Metros for Customer Service Representatives
The table below shows some of the metros in this state with the most Customer Service Representatives.
|Metro||Number Employed||Annual Median Salary|
|Barnstable Town, MA||1,260||$32,440|
|New Bedford, MA||690||$38,110|
Top States for Customer Service Representatives Employment
The table below shows the states where most Customer Service Representatives work.
|State||Number Employed||Annual Median Salary|
Below are the states where Customer Service Representatives get paid the most:
|State||Annual Median Salary|
|District of Columbia||$42,870|
- Bureau of Labor Statistics (BLS)
- College Factual
- National Center for Education Statistics
- O*NET Online
More about our data sources and methodologies.
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