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Customer Service Representatives in Massachusetts

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Customer Service Representatives in Massachusetts

Want to work in Massachusetts as a Customer Service Representative? Read this first!

1.7% Jobs Projection
$40,230 Median Salary
7,850 Job Openings

You’re in luck! Jobs for Customer Service Representatives in Massachusetts are projected to grow and these jobs tend to pay higher than average.

  • Projected employment for Customer Service Representatives in Massachusetts is growing slower than average.

  • Customer Service Representatives in Massachusetts earn lower salaries than the typical U.S. wage earner.

How Many Customer Service Representatives Work in Massachusetts?

In 2018, there were 65,010 Customer Service Representatives working in the state.

There were 63,630 Customer Service Representatives employed in this state in 2017.

That’s growth of 1,380 jobs between 2017 and 2018.

Customer Service Representatives in MA Employment Trend

The typical state has 34,750 Customer Service Representatives working in it, which means Massachusetts has more Customer Service Representatives than average.

Customer Service Representatives in MA vs. the Average State

Job Projections for Massachusetts

Jobs for Customer Service Representatives in this state are growing at a rate of 1.7% which is slower than the nationwide estimated projection of 4.9%.

Job Projections for Customer Service Representatives: Nation vs. MA

Massachusetts Annual Job Openings

The BLS estimates there will be 7,850 annual job openings, and 61,930 total jobs in 2026 for Customer Service Representatives in this state.

Nationwide, the prediction is 373,500 annual jobs and 2,920,800 total jobs in 2026.

What do Customer Service Representatives Make in Massachusetts?

In 2018 wages for Customer Service Representatives ranged from $26,450 to $64,480 with $40,230 being the median annual salary.

Broken down to an hourly rate, workers in this field made anywhere from $12.72 to $31. The median hourly rate was $19.34.

In 2017 the median pay for this field was $19.12 an hour.

The hourly rate grew by $0.22.

The median salary in Massachusetts is higher than the nationwide median salary.

Customer Service Representatives Earnings: MA vs. National Average

Top Massachusetts Metros for Customer Service Representatives

The table below shows some of the metros in this state with the most Customer Service Representatives.

Metro Number Employed Annual Median Salary
Boston-Cambridge-Nashua, MA-NH 51,970 $41,450
Providence-Warwick, RI-MA 10,260 $36,960
Worcester, MA-CT 6,090 $37,060
Springfield, MA-CT 5,640 $36,360
Barnstable Town, MA 1,260 $32,440
Leominster-Gardner, MA 740 $37,590
New Bedford, MA 690 $38,110
Pittsfield, MA 610 $32,770

Top States for Customer Service Representatives Employment

The table below shows the states where most Customer Service Representatives work.

State Number Employed Annual Median Salary
Texas 282,940 $31,730
Florida 251,790 $31,260
California 207,100 $38,100
New York 159,010 $37,470
Pennsylvania 124,320 $34,780
Illinois 120,270 $35,080
Georgia 109,940 $32,500
Arizona 101,290 $32,450
Ohio 100,500 $33,650
North Carolina 94,420 $32,910
Michigan 90,310 $33,180
Wisconsin 72,200 $35,740
Virginia 71,380 $32,400
New Jersey 68,260 $37,520
Massachusetts 65,010 $40,230
Tennessee 60,960 $31,450
Minnesota 58,710 $37,670
Washington 58,300 $37,960
Indiana 56,030 $33,590
South Carolina 54,050 $30,030

Below are the states where Customer Service Representatives get paid the most:

State Annual Median Salary
District of Columbia $42,870
Massachusetts $40,230
Connecticut $38,660
California $38,100
Washington $37,960
Minnesota $37,670
New Jersey $37,520
New York $37,470
Rhode Island $37,300
Alaska $37,020

References

More about our data sources and methodologies.

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