Customer Service Representatives in New York
Is New York a good place for you to work as a Customer Service Representative?
You’re in luck! Jobs for Customer Service Representatives in New York are projected to grow and these jobs tend to pay higher than average.
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Projected employment for Customer Service Representatives in New York is growing faster than average.
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Customer Service Representatives in New York earn lower salaries than the typical U.S. wage earner.
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How Many Customer Service Representatives Work in New York?
In 2018, there were 159,010 Customer Service Representatives working in the state.
There were 159,390 Customer Service Representatives employed in this state in 2017.
That’s a decline of 380 jobs between 2017 and 2018.
The typical state has 34,750 Customer Service Representatives working in it, which means New York has more Customer Service Representatives than average.
Job Projections for New York
Jobs for Customer Service Representatives in this state are growing at a rate of 6.6% which is faster than the nationwide estimated projection of 4.9%.
New York Annual Job Openings
The BLS estimates there will be 22,450 annual job openings, and 174,810 total jobs in 2026 for Customer Service Representatives in this state.
Nationwide, the prediction is 373,500 annual jobs and 2,920,800 total jobs in 2026.
What do Customer Service Representatives Make in New York?
In 2018 wages for Customer Service Representatives ranged from $23,930 to $63,540 with $37,470 being the median annual salary.
Broken down to an hourly rate, workers in this field made anywhere from $11.51 to $30.55. The median hourly rate was $18.02.
In 2017 the median pay for this field was $17.69 an hour.
The hourly rate grew by $0.33.
The median salary in New York is higher than the nationwide median salary.
Top New York Metros for Customer Service Representatives
The table below shows some of the metros in this state with the most Customer Service Representatives.
| Metro | Number Employed | Annual Median Salary |
|---|---|---|
| New York-Newark-Jersey City, NY-NJ-PA | 154,510 | $39,140 |
| Buffalo-Cheektowaga-Niagara Falls, NY | 12,420 | $35,220 |
| Rochester, NY | 11,730 | $33,950 |
| Albany-Schenectady-Troy, NY | 9,450 | $36,560 |
| Syracuse, NY | 6,730 | $34,550 |
| Utica-Rome, NY | 2,250 | $28,660 |
| Binghamton, NY | 1,570 | $30,960 |
| Kingston, NY | 1,350 | $34,330 |
| Glens Falls, NY | 750 | $31,510 |
| Watertown-Fort Drum, NY | 620 | $25,270 |
| Ithaca, NY | 570 | $35,010 |
| Elmira, NY | 470 | $36,240 |
Top States for Customer Service Representatives Employment
View the list below to see where most Customer Service Representatives work.
| State | Number Employed | Annual Median Salary |
|---|---|---|
| Texas | 282,940 | $31,730 |
| Florida | 251,790 | $31,260 |
| California | 207,100 | $38,100 |
| New York | 159,010 | $37,470 |
| Pennsylvania | 124,320 | $34,780 |
| Illinois | 120,270 | $35,080 |
| Georgia | 109,940 | $32,500 |
| Arizona | 101,290 | $32,450 |
| Ohio | 100,500 | $33,650 |
| North Carolina | 94,420 | $32,910 |
| Michigan | 90,310 | $33,180 |
| Wisconsin | 72,200 | $35,740 |
| Virginia | 71,380 | $32,400 |
| New Jersey | 68,260 | $37,520 |
| Massachusetts | 65,010 | $40,230 |
| Tennessee | 60,960 | $31,450 |
| Minnesota | 58,710 | $37,670 |
| Washington | 58,300 | $37,960 |
| Indiana | 56,030 | $33,590 |
| South Carolina | 54,050 | $30,030 |
Below are the states where Customer Service Representatives get paid the most:
| State | Annual Median Salary |
|---|---|
| District of Columbia | $42,870 |
| Massachusetts | $40,230 |
| Connecticut | $38,660 |
| California | $38,100 |
| Washington | $37,960 |
| Minnesota | $37,670 |
| New Jersey | $37,520 |
| New York | $37,470 |
| Rhode Island | $37,300 |
| Alaska | $37,020 |
References
- Bureau of Labor Statistics (BLS)
- College Factual
- National Center for Education Statistics
- O*NET Online
More about our data sources and methodologies.
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