Customer Service Representatives in Michigan
Is Michigan a good place for you to work as a Customer Service Representative?
You’re in luck! Jobs for Customer Service Representatives in Michigan are projected to grow and these jobs tend to pay higher than average.
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Projected employment for Customer Service Representatives in Michigan is growing slower than average.
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Customer Service Representatives in Michigan earn lower salaries than the typical U.S. wage earner.
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How Many Customer Service Representatives Work in Michigan?
In Michigan, there were 90,310 people working as Customer Service Representatives in the year 2018.
There were 88,760 Customer Service Representatives employed in this state in 2017.
That’s growth of 1,550 jobs between 2017 and 2018.
The typical state has 34,750 Customer Service Representatives working in it, which means Michigan has more Customer Service Representatives than average.
Job Projections for Michigan
Jobs for Customer Service Representatives in this state are growing at a rate of 4.5% which is slower than the nationwide estimated projection of 4.9%.
Michigan Annual Job Openings
The BLS is projecting 11,980 annual Customer Service Representatives job openings in Michigan, and 93,840 total jobs in the year 2026.
Nationwide, the prediction is 373,500 annual jobs and 2,920,800 total jobs in 2026.
What do Customer Service Representatives Make in Michigan?
In 2018 wages for Customer Service Representatives ranged from $21,400 to $57,160 with $33,180 being the median annual salary.
Broken down to an hourly rate, workers in this field made anywhere from $10.29 to $27.48. The median hourly rate was $15.95.
In 2017 the median pay for this field was $15.55 an hour.
The hourly rate grew by $0.40.
The median salary in Michigan is higher than the nationwide median salary.
Top Michigan Metros for Customer Service Representatives
The table below shows some of the metros in this state with the most Customer Service Representatives.
| Metro | Number Employed | Annual Median Salary |
|---|---|---|
| Detroit-Warren-Dearborn, MI | 45,470 | $34,040 |
| Grand Rapids-Wyoming, MI | 11,500 | $35,270 |
| Lansing-East Lansing, MI | 5,520 | $32,750 |
| Kalamazoo-Portage, MI | 3,470 | $31,450 |
| Flint, MI | 3,250 | $29,520 |
| Ann Arbor, MI | 3,130 | $33,370 |
| South Bend-Mishawaka, IN-MI | 2,430 | $36,070 |
| Saginaw, MI | 2,040 | $26,150 |
| Niles-Benton Harbor, MI | 1,410 | $33,140 |
| Midland, MI | 960 | $42,680 |
| Muskegon, MI | 880 | $30,220 |
| Jackson, MI | 760 | $30,650 |
| Battle Creek, MI | 580 | $33,380 |
| Monroe, MI | 450 | $30,470 |
| Bay City, MI | 390 | $28,180 |
Top States for Customer Service Representatives Employment
The table below shows the states where most Customer Service Representatives work.
| State | Number Employed | Annual Median Salary |
|---|---|---|
| Texas | 282,940 | $31,730 |
| Florida | 251,790 | $31,260 |
| California | 207,100 | $38,100 |
| New York | 159,010 | $37,470 |
| Pennsylvania | 124,320 | $34,780 |
| Illinois | 120,270 | $35,080 |
| Georgia | 109,940 | $32,500 |
| Arizona | 101,290 | $32,450 |
| Ohio | 100,500 | $33,650 |
| North Carolina | 94,420 | $32,910 |
| Michigan | 90,310 | $33,180 |
| Wisconsin | 72,200 | $35,740 |
| Virginia | 71,380 | $32,400 |
| New Jersey | 68,260 | $37,520 |
| Massachusetts | 65,010 | $40,230 |
| Tennessee | 60,960 | $31,450 |
| Minnesota | 58,710 | $37,670 |
| Washington | 58,300 | $37,960 |
| Indiana | 56,030 | $33,590 |
| South Carolina | 54,050 | $30,030 |
Below are the states where Customer Service Representatives get paid the most:
| State | Annual Median Salary |
|---|---|
| District of Columbia | $42,870 |
| Massachusetts | $40,230 |
| Connecticut | $38,660 |
| California | $38,100 |
| Washington | $37,960 |
| Minnesota | $37,670 |
| New Jersey | $37,520 |
| New York | $37,470 |
| Rhode Island | $37,300 |
| Alaska | $37,020 |
References
- Bureau of Labor Statistics (BLS)
- College Factual
- National Center for Education Statistics
- O*NET Online
More about our data sources and methodologies.
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