First-Line Supervisors of Personal Service Workers: Career Overview
Supervise and coordinate activities of personal service workers.
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What Tasks Do First-Line Supervisors of Personal Service Workers Take On?
Typical responsibilities of first-line supervisors of personal service workers span:
- Train workers in proper operational procedures and functions and explain company policies.
- Meet with managers or other supervisors to stay informed of changes affecting operations.
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
- Recruit and hire staff members.
- Resolve customer complaints regarding worker performance or services rendered.
- Take disciplinary action to address performance problems.
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
- Investigate employee complaints and resolve problems following management rules and regulations.
What First-Line Supervisors of Personal Service Workers Need to Know
Successful first-line supervisors of personal service workers rely on a mix of skills and domain knowledge.
Most Important Skills
The abilities most central to this role, rated on an importance scale of 0 to 5:
Knowledge Areas
Other First-Line Supervisors of Personal Service Workers Job Titles
People in this occupation may also be known by titles such as:
- Adult Family Home Program Manager
- Animal Trainer Supervisor
- Aquatics Supervisor
- Bar and Restaurant Manager
- Barber Shop Manager
- Beauty Shop Manager
- Bell Captain
- Bellhop Service Captain
Employment and Demand
There are roughly 586,432 first-line supervisors of personal service workers working in the United States today. This occupation is expected to grow by +3.4% over the projection horizon.
Salary for First-Line Supervisors of Personal Service Workers
| Statistic | Value |
|---|---|
| Annual median | $31,083 |
| Hourly median | $14.94 |
| 10th percentile | $21,922 |
| 25th percentile | $26,502 |
| 75th percentile | $35,663 |
| 90th percentile | $40,243 |
Pay can vary substantially based on experience, location, and industry.
How Much Do First-Line Supervisors of Personal Service Workers Make in Different U.S. States?
| State | Annual median salary |
|---|---|
| Washington | $59,830 |
| District of Columbia | $56,490 |
| New York | $56,320 |
| Vermont | $55,970 |
| Rhode Island | $55,860 |
| Hawaii | $55,660 |
| Oregon | $52,600 |
| Connecticut | $52,500 |
| California | $51,060 |
| Indiana | $50,570 |
| Massachusetts | $50,240 |
| Maryland | $49,660 |
| New Mexico | $49,610 |
| Colorado | $49,480 |
| Maine | $49,130 |
| Minnesota | $47,840 |
| South Dakota | $47,580 |
| New Jersey | $47,490 |
| Montana | $46,900 |
| Arizona | $46,770 |
| New Hampshire | $46,540 |
| Missouri | $46,480 |
| Alaska | $46,440 |
| Pennsylvania | $46,440 |
| Virginia | $46,430 |
| Tennessee | $46,410 |
| Florida | $46,070 |
| Illinois | $45,820 |
| Wisconsin | $45,740 |
| Nebraska | $45,670 |
| North Dakota | $45,590 |
| Delaware | $45,540 |
| Nevada | $45,000 |
| Georgia | $44,480 |
| Utah | $43,660 |
| North Carolina | $43,620 |
| Michigan | $43,390 |
| Kansas | $42,630 |
| Ohio | $42,360 |
| Idaho | $42,060 |
| Oklahoma | $42,000 |
| Texas | $41,340 |
| Kentucky | $41,300 |
| South Carolina | $41,040 |
| Wyoming | $40,220 |
| Louisiana | $39,520 |
| Alabama | $38,480 |
| West Virginia | $37,760 |
| Arkansas | $37,700 |
| Iowa | $36,860 |
| Mississippi | $35,800 |
| Guam | $28,850 |
| Puerto Rico | $28,130 |
Pay by U.S. Region
Compensation for first-line supervisors of personal service workers vary by region. These regions lead on median pay:
| Region | Median annual wage | Share of U.S. jobs | Location quotient |
|---|---|---|---|
| Far Western US | $51,782 | 14.3% | 0.98 |
| New England | $51,100 | 5.2% | 1.12 |
| Middle Atlantic | $50,838 | 22.3% | 1.53 |
| Rocky Mountains | $46,980 | 5.0% | 1.33 |
| Great Lakes | $45,629 | 11.9% | 1.20 |
| Plains States | $45,483 | 6.0% | 0.97 |
| Southeast | $43,496 | 21.4% | 0.89 |
| Southwest | $42,342 | 13.6% | 1.09 |
Highest-Paying Metro Areas for First-Line Supervisors of Personal Service Workers
| Metro area | State | Median annual wage | Employment |
|---|---|---|---|
| Kahului-Wailuku, HI | HI | $63,610 | 100 |
| Ithaca, NY | NY | $63,010 | 60 |
| Seattle-Tacoma-Bellevue, WA | WA | $62,710 | 1,020 |
| Vineland, NJ | NJ | $61,730 | 100 |
| San Jose-Sunnyvale-Santa Clara, CA | CA | $61,650 | 400 |
| Bremerton-Silverdale-Port Orchard, WA | WA | $61,630 | 40 |
| Stockton-Lodi, CA | CA | $59,910 | 90 |
| Vallejo, CA | CA | $59,810 | 70 |
Industry Breakdown
Most first-line supervisors of personal service workers work in these industries:
| Industry | Employment | Median annual wage |
|---|---|---|
| Other Services (except Public Administration) | 42,100 | $45,200 |
| Health Care and Social Assistance | 35,190 | $47,080 |
| Arts, Entertainment, and Recreation | 8,880 | $46,800 |
| Educational Services | 6,610 | $55,130 |
| Retail Trade | 4,140 | $54,680 |
| Accommodation and Food Services | 2,200 | $50,870 |
| Information | 1,150 | $36,610 |
| Professional, Scientific, and Technical Services | 990 | $44,510 |
The table below shows some of the most common industries where those employed in this career field work.
Tech Stack
- Spreadsheet software: Microsoft Excel (hot technology)
- Office suite software: Microsoft Office software (hot technology)
- Electronic mail software: Microsoft Outlook (hot technology)
- Presentation software: Microsoft PowerPoint (hot technology)
- Word processing software: Microsoft Word (hot technology)
What the Workplace Is Like
Daily working conditions for first-line supervisors of personal service workers tends to involve the following characteristics:
- Contact With Others
- Work Outcomes and Results of Other Workers
- Telephone Conversations
- Work With or Contribute to a Work Group or Team
- Determine Tasks, Priorities and Goals
How to Become First-Line Supervisors of Personal Service Workers
Typical first-line supervisors of personal service workers positions require an associate’s degree as the typical entry-level education. The role falls in Medium Preparation Needed (Job Zone 3), reflecting the level of preparation typically expected.
Other Careers to Consider
Similar Occupations
- Education and Childcare Administrators, Preschool and Daycare (Supplemental)
- Medical and Health Services Managers (Supplemental)
- Social and Community Service Managers (Supplemental)
- Human Resources Specialists (Supplemental)
- Patient Representatives (Supplemental)
- First-Line Supervisors of Security Workers (Primary-Long)
- First-Line Supervisors of Food Preparation and Serving Workers (Primary-Short)
- First-Line Supervisors of Housekeeping and Janitorial Workers (Primary-Short)
Degree Programs
Students preparing for first-line supervisors of personal service workers typically earn programs in:
Personal and Culinary Services
1 programs across 1 majors
Sources
Statistics shown above are sourced from the following authoritative sources:
- U.S. Bureau of Labor Statistics — Occupational Employment and Wage Statistics (OEWS) for employment and wage data by state and industry.
- BLS Employment Projections for total employment and growth forecasts.
- O*NET (Occupational Information Network) for skills, knowledge, tasks, work activities, work context, technology, and education-zone data.
SOC code: 39-1022.00 (First-Line Supervisors of Personal Service Workers).
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