Find Schools

Study Area & Zipcode

Patient Representatives

Find Schools Near

What Does it Take to Be a Patient Representative?

Job Description: Assist patients in obtaining services, understanding policies and making health care decisions.

Life As a Patient Representative

  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Interview patients or their representatives to identify problems relating to care.
  • Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
  • Refer patients to appropriate health care services or resources.
  • Maintain knowledge of community services and resources available to patients.
  • Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.

What Every Patient Representative Should Know

Below is a list of the skills most Patient Representatives say are important on the job.

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Service Orientation: Actively looking for ways to help people.

Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.

Speaking: Talking to others to convey information effectively.

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Types of Patient Representative Jobs

  • Registrar
  • Patient Services Representative
  • Social Services Director
  • Patient Partner
  • Patient Access Representative

Job Demand for Patient Representatives

In 2016, there was an estimated number of 2,784,500 jobs in the United States for Customer Service Representatives.

New jobs are being produced at a rate of 4.9% which is lower than average. The Bureau of Labor Statistics predicts 136,300 new jobs for Patient Representatives by 2026. The BLS estimates 373,500 yearly job openings in this field per year.

Forecasted Number of Jobs for Patient Representatives in U.S.

The states with the most job growth for Customer Service Representatives are Texas, Florida, and Arizona.

Watch out if you plan on working in Maine, Wyoming, or Vermont. These states have the worst job growth for this type of profession.

How Much Does a Patient Representative Make?

The salary for Customer Service Representatives ranges between about $22,140 and $55,310 a year. The median salary for this occupation is $33,750.

Salary Ranges for Patient Representatives

How much do Customer Service Representatives make in each U.S. state?

Annual Mean Salary by State
State Annual Mean Salary

District of Columbia

$46,880

Massachusetts

$43,620

California

$41,850

Connecticut

$41,160

New York

$40,830

Washington

$40,820

New Jersey

$40,330

Minnesota

$39,690

Alaska

$39,300

Rhode Island

$38,970

New Hampshire

$38,930

Hawaii

$38,670

Delaware

$38,060

North Dakota

$37,910

Wisconsin

$37,850

Illinois

$37,840

Vermont

$37,760

Maryland

$37,720

Oregon

$37,570

Iowa

$37,400

Colorado

$37,390

Pennsylvania

$37,000

Michigan

$36,650

Wyoming

$36,400

Indiana

$36,200

Ohio

$35,980

Nebraska

$35,730

Kansas

$35,330

Georgia

$35,130

Virginia

$35,030

Missouri

$35,020

Maine

$34,950

Montana

$34,910

North Carolina

$34,690

Arizona

$34,570

Tennessee

$34,420

Utah

$33,790

Texas

$33,770

Florida

$33,730

Nevada

$33,690

Alabama

$33,580

Oklahoma

$32,790

Louisiana

$32,440

Idaho

$32,390

Arkansas

$32,350

South Carolina

$32,320

Kentucky

$32,230

West Virginia

$31,730

New Mexico

$31,380

South Dakota

$31,150

Mississippi

$28,210

Tools & Technologies Used by Patient Representatives

Although they’re not necessarily needed for all jobs, the following technologies are used by many Patient Representatives:

  • Microsoft Windows
  • Microsoft Outlook
  • Microsoft PowerPoint
  • IBM Notes
  • Epic Systems
  • Data entry software
  • Microsoft Office
  • Microsoft Exchange Server
  • Microsoft Excel
  • Microsoft Word

How to Become a Patient Representative

Are there Patient Representative education requirements?

Patient Representative Degree Level

What work experience do I need to become a Patient Representative?

Patient Representative Work Experience

Where Patient Representatives Are Employed

Patient Representative Sectors

Those thinking about becoming Patient Representatives might also be interested in the following careers:

  • Child, Family, and School Social Workers
  • Special Education Teachers, Middle School
  • Preschool Teachers, Except Special Education

Those who work as Patient Representatives sometimes switch careers to one of these choices:

  • Clinical Research Coordinators
  • Advanced Practice Psychiatric Nurses
  • Healthcare Social Workers

References

Bureau of Labor Statistics

College Factual

O*NET Online

Image Credit: Via Wikimedia Commons

Find Schools Near You

Our free school finder has matched thousands of students with colleges.