First-Line Supervisors of Gambling Services Workers: Job Description
Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.
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What Tasks Do First-Line Supervisors of Gambling Services Workers Take On?
The day-to-day responsibilities of first-line supervisors of gambling services workers cover:
- Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
- Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
- Perform paperwork required for monetary transactions.
- Respond to and resolve patrons' complaints.
- Greet customers and ask about the quality of service they are receiving.
- Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
- Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
- Monitor payment of hand-delivered jackpots to ensure promptness.
Skills and Knowledge
Effective first-line supervisors of gambling services workers combine a mix of skills and domain knowledge.
Most Important Skills
These are the skills that matter most in this role, rated on an importance scale of 0 to 5:
Core Knowledge
Types of First-Line Supervisors of Gambling Services Workers Jobs
This career also goes by job titles like:
- Blackjack Pit Boss
- Blackjack Supervisor
- Cage Supervisor
- Cardroom Manager
- Cardroom Supervisor
- Casino Floor Runner
- Casino Floor Supervisor
- Casino Floorperson
How Many First-Line Supervisors of Gambling Services Workers Are There?
The U.S. employs around 162,254 first-line supervisors of gambling services workers working in the United States today. Demand is forecast to grow by +2.8% over the projection horizon.
First-Line Supervisors of Gambling Services Workers Pay
| Statistic | Value |
|---|---|
| Annual median | $38,996 |
| Hourly median | $18.75 |
| 10th percentile | $24,260 |
| 25th percentile | $31,628 |
| 75th percentile | $46,364 |
| 90th percentile | $53,732 |
Wages vary widely based on experience, location, and industry.
How Much Do First-Line Supervisors of Gambling Services Workers Make in Different U.S. States?
| State | Annual median salary |
|---|---|
| Washington | $75,750 |
| New York | $72,330 |
| Maryland | $71,000 |
| Alaska | $70,820 |
| Arizona | $65,580 |
| Colorado | $65,330 |
| California | $64,320 |
| Rhode Island | $63,580 |
| Nevada | $62,940 |
| Pennsylvania | $62,250 |
| New Jersey | $61,900 |
| Oregon | $61,720 |
| Missouri | $61,060 |
| Delaware | $60,500 |
| Indiana | $60,220 |
| Michigan | $60,080 |
| Florida | $59,200 |
| New Mexico | $58,280 |
| Ohio | $57,930 |
| Mississippi | $56,840 |
| West Virginia | $55,970 |
| Kentucky | $54,580 |
| Oklahoma | $54,170 |
| Wisconsin | $53,950 |
| Louisiana | $53,140 |
| New Hampshire | $51,910 |
| Illinois | $51,550 |
| Kansas | $50,580 |
| Iowa | $50,510 |
| Alabama | $49,510 |
| Texas | $48,780 |
| Minnesota | $47,380 |
| South Dakota | $45,690 |
| North Dakota | $39,580 |
| South Carolina | $37,090 |
| Nebraska | $35,270 |
| Puerto Rico | $33,990 |
| Montana | $33,530 |
Where First-Line Supervisors of Gambling Services Workers Earn the Most
Compensation for first-line supervisors of gambling services workers shift depending on where you work. These regions lead on median pay:
| Region | Median annual wage | Share of U.S. jobs | Location quotient |
|---|---|---|---|
| Middle Atlantic | $65,655 | 13.4% | 1.18 |
| Far Western US | $64,535 | 40.3% | 13.22 |
| Great Lakes | $57,769 | 10.3% | 0.97 |
| Southwest | $57,588 | 8.0% | 2.81 |
| Southeast | $56,209 | 12.4% | 2.46 |
| Plains States | $49,923 | 8.2% | 1.28 |
| Rocky Mountains | $40,596 | 4.0% | 7.18 |
| Other U.S. Territories | $33,990 | 1.7% | 2.71 |
Highest-Paying Metro Areas for First-Line Supervisors of Gambling Services Workers
| Metro area | State | Median annual wage | Employment |
|---|---|---|---|
| Seattle-Tacoma-Bellevue, WA | WA | $78,210 | 430 |
| Bremerton-Silverdale-Port Orchard, WA | WA | $74,290 | 40 |
| Sacramento-Roseville-Folsom, CA | CA | $73,780 | 460 |
| San Diego-Chula Vista-Carlsbad, CA | CA | $72,640 | 490 |
| San Jose-Sunnyvale-Santa Clara, CA | CA | $68,970 | 30 |
| Bellingham, WA | WA | $67,590 | |
| Denver-Aurora-Centennial, CO | CO | $67,350 | 160 |
| Fresno, CA | CA | $65,120 | 120 |
Industry Breakdown
The bulk of first-line supervisors of gambling services workers work in these industries:
| Industry | Employment | Median annual wage |
|---|---|---|
| Accommodation and Food Services | 13,900 | $63,120 |
| Arts, Entertainment, and Recreation | 10,740 | $60,220 |
| Other Services (except Public Administration) | 370 | $41,650 |
| Administrative and Support and Waste Management and Remediation Services | 60 | $54,210 |
| Health Care and Social Assistance | 60 | $78,050 |
The table below shows some of the most common industries where those employed in this career field work.
Tools and Technology
- Data base user interface and query software: Microsoft Access (hot technology)
- Spreadsheet software: Microsoft Excel (hot technology)
- Office suite software: Microsoft Office software (hot technology)
- Electronic mail software: Microsoft Outlook (hot technology)
- Presentation software: Microsoft PowerPoint (hot technology)
- Project management software: Microsoft Project (hot technology)
- Word processing software: Microsoft Word (hot technology)
What the Workplace Is Like
The work environment for first-line supervisors of gambling services workers is shaped by the following characteristics:
- Deal With External Customers or the Public in General
- Contact With Others
- Indoors, Environmentally Controlled
- Work With or Contribute to a Work Group or Team
Education and Training
Most first-line supervisors of gambling services workers positions require a high school diploma or equivalent as the typical entry-level education. The role falls in Some Preparation Needed (Job Zone 2), indicating the level of preparation typically expected.
Similar Occupations
Similar Occupations
- Gambling Managers (Primary-Short)
- First-Line Supervisors of Security Workers (Supplemental)
- Gambling Surveillance Officers and Gambling Investigators (Primary-Long)
- First-Line Supervisors of Food Preparation and Serving Workers (Supplemental)
- First-Line Supervisors of Housekeeping and Janitorial Workers (Supplemental)
- Gambling Dealers (Primary-Short)
- Gambling and Sports Book Writers and Runners (Primary-Short)
- Amusement and Recreation Attendants (Supplemental)
Degree Programs
Students preparing for first-line supervisors of gambling services workers often complete programs in:
Personal and Culinary Services
2 programs across 1 majors
Business, Management, Marketing, and Related Support Services
1 programs across 1 majors
Sources
This profile draws on the following authoritative sources:
- U.S. Bureau of Labor Statistics — Occupational Employment and Wage Statistics (OEWS) for employment and wage data by state and industry.
- BLS Employment Projections for total employment and growth forecasts.
- O*NET (Occupational Information Network) for skills, knowledge, tasks, work activities, work context, technology, and education-zone data.
SOC code: 39-1013.00 (First-Line Supervisors of Gambling Services Workers).
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