What Does it Take to Be a Gaming Surveillance Officer or Gaming Investigator?
Position Description Act as oversight and security agent for management and customers. Observe casino or casino hotel operation for irregular activities such as cheating or theft by either employees or patrons. May use one-way mirrors above the casino floor, cashier’s cage, and from desk. Use of audio/video equipment is also common to observe operation of the business. Usually required to provide verbal and written reports of all violations and suspicious behavior to supervisor.
List of Gaming Surveillance Officer or Gaming Investigator Job Duties
- Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures.
- Act as oversight or security agents for management or customers.
- Supervise or train surveillance observers.
- Report all violations and suspicious behaviors to supervisors, verbally or in writing.
- Observe casino or casino hotel operations for irregular activities, such as cheating or theft by employees or patrons, using audio and video equipment and one-way mirrors.
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Skills Needed to be a Gaming Surveillance Officer or Gaming Investigator
These are the skills Gaming Surveillance Officers and Gaming Investigators say are the most useful in their careers:
Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Speaking: Talking to others to convey information effectively.
Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
Types of Gaming Surveillance Officer or Gaming Investigator Jobs
- Surveillance Agent
- Gaming Surveillance Observer
- Video Surveillance Technician
- Surveillance Technician
- Casino Enforcement Agent
Job Opportunities for Gaming Surveillance Officers and Gaming Investigators
In 2016, there was an estimated number of 10,700 jobs in the United States for Gaming Surveillance Officer or Gaming Investigator. New jobs are being produced at a rate of 3.7% which is below the national average. The Bureau of Labor Statistics predicts 400 new jobs for Gaming Surveillance Officer or Gaming Investigator by 2026. Due to new job openings and attrition, there will be an average of 1,400 job openings in this field each year.
The states with the most job growth for Gaming Surveillance Officer or Gaming Investigator are Washington, Alabama, and Oklahoma. Watch out if you plan on working in Missouri, Illinois, or Michigan. These states have the worst job growth for this type of profession.
What is the Average Salary of a Gaming Surveillance Officer or Gaming Investigator
The average yearly salary of a Gaming Surveillance Officer or Gaming Investigator ranges between $23,090 and $55,520.
Gaming Surveillance Officers and Gaming Investigators who work in Ohio, Pennsylvania, or Indiana, make the highest salaries.
How much do Gaming Surveillance Officers and Gaming Investigators make in different U.S. states?
| State | Annual Mean Salary |
|---|---|
| Alabama | $36,370 |
| Arizona | $36,780 |
| California | $40,020 |
| Colorado | $36,440 |
| Delaware | $31,960 |
| Florida | $32,760 |
| Idaho | $31,850 |
| Indiana | $47,020 |
| Iowa | $33,500 |
| Kansas | $36,340 |
| Louisiana | $32,260 |
| Maryland | $40,700 |
| Michigan | $32,690 |
| Minnesota | $34,870 |
| Mississippi | $36,150 |
| Missouri | $34,670 |
| Nevada | $39,530 |
| New Jersey | $39,640 |
| New Mexico | $29,430 |
| New York | $34,100 |
| North Dakota | $31,740 |
| Ohio | $51,880 |
| Oklahoma | $29,110 |
| Oregon | $35,360 |
| Pennsylvania | $48,720 |
| South Dakota | $30,580 |
| Washington | $32,950 |
| West Virginia | $31,950 |
| Wisconsin | $27,760 |
Tools & Technologies Used by Gaming Surveillance Officers and Gaming Investigators
Although they’re not necessarily needed for all jobs, the following technologies are used by many Gaming Surveillance Officers and Gaming Investigators:
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- FileMaker Pro
- Microsoft Paint
How do I Become a Gaming Surveillance Officer or Gaming Investigator?
Learn what Gaming Surveillance Officer or Gaming Investigator education requirements there are.
What work experience do I need to become a Gaming Surveillance Officer or Gaming Investigator?
Gaming Surveillance Officers and Gaming Investigators Sector
The table below shows some of the most common industries where those employed in this career field work.
Related Careers
Those thinking about becoming a Gaming Surveillance Officer or Gaming Investigator might also be interested in the following careers:
References:
More about our data sources and methodologies.
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