First-Line Supervisors of Gambling Services Workers in Pennsylvania
Want to work as a First-Line Supervisors of Gambling Services Workers in Pennsylvania? Here’s what you need to know. Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.
What do First-Line Supervisors of Gambling Services Workers Make in Pennsylvania?
For first-line supervisors of gambling services workers working in Pennsylvania, the median annual wage is $62,250 per year (or about $29.93/hour).Earnings range from $48,410 at the 10th percentile to $76,830 at the 90th percentile.
| Wage Statistic | Annual | Hourly |
|---|---|---|
| 10th percentile | $48,410 | $23.27 |
| 25th percentile | $58,660 | $28.20 |
| Median (50th) | $62,250 | $29.93 |
| 75th percentile | $62,950 | $30.27 |
| 90th percentile | $76,830 | $36.94 |
The job concentration index in Pennsylvania relative to the national average — is 0.78, indicating fewer first-line supervisors of gambling services workers per worker than the national average.
National Wage Comparison
Nationally, first-line supervisors of gambling services workers earn a median of $38,996 per year ($18.75/hour), above the Pennsylvania median.
Employment Outlook
Nationally, total employment in this occupation is 162,254 first-line supervisors of gambling services workers nationwide. In Pennsylvania alone, around 780 people work in this role. That’s higher than the typical state, which employs around 390 first-line supervisors of gambling services workers.
Top Pennsylvania Metros for First-Line Supervisors of Gambling Services Workers
These are the Pennsylvania metros with the most first-line supervisors of gambling services workers in Pennsylvania.
| Metro Area | Number Employed | Annual Median Salary |
|---|---|---|
| Philadelphia-Camden-Wilmington, PA-NJ-DE-MD | 380 | $62,270 |
| Pittsburgh, PA | 210 | $62,700 |
Top States for First-Line Supervisors of Gambling Services Workers Employment
These states have the highest employment of first-line supervisors of gambling services workers work.
| State | Number Employed |
|---|---|
| Nevada | 5,640 |
| California | 3,160 |
| New Jersey | 1,150 |
| Oklahoma | 1,150 |
| Florida | 1,030 |
| Mississippi | 1,020 |
| Washington | 840 |
| Indiana | 830 |
| Pennsylvania | 780 |
| Montana | 770 |
| Michigan | 730 |
| Maryland | 690 |
| Minnesota | 690 |
| Arizona | 580 |
| New York | 570 |
| Louisiana | 530 |
| Illinois | 520 |
| Puerto Rico | 420 |
| Missouri | 420 |
| Iowa | 390 |
Highest-Paying States for First-Line Supervisors of Gambling Services Workers
The highest-paying states for first-line supervisors of gambling services workers.
| State | Annual Median Salary |
|---|---|
| Washington | $75,750 |
| New York | $72,330 |
| Maryland | $71,000 |
| Alaska | $70,820 |
| Arizona | $65,580 |
| Colorado | $65,330 |
| California | $64,320 |
| Rhode Island | $63,580 |
| Nevada | $62,940 |
| Pennsylvania | $62,250 |
Skills
Top first-line supervisors of gambling services workers skills, rated on an importance scale of 0 to 5:
Knowledge Areas
Important knowledge areas for this occupation, rated on an importance scale of 0 to 5:
Abilities
Key abilities for first-line supervisors of gambling services workers, rated on an importance scale of 0 to 5:
Daily Tasks
Day-to-day, first-line supervisors of gambling services workers typically:
- Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
- Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
- Perform paperwork required for monetary transactions.
- Respond to and resolve patrons' complaints.
- Greet customers and ask about the quality of service they are receiving.
- Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
- Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
- Monitor payment of hand-delivered jackpots to ensure promptness.
- Explain and interpret house rules, such as game rules or betting limits, for patrons.
- Establish and maintain banks and table limits for each game.
- Reset slot machines after payoffs.
- Answer patrons' questions about gaming machine functions and payouts.
Work Activities
- Performing for or Working Directly with the Public
- Communicating with Supervisors, Peers, or Subordinates
- Getting Information
- Working with Computers
- Guiding, Directing, and Motivating Subordinates
- Evaluating Information to Determine Compliance with Standards
- Resolving Conflicts and Negotiating with Others
- Making Decisions and Solving Problems
- Establishing and Maintaining Interpersonal Relationships
- Documenting/Recording Information
- Coaching and Developing Others
- Organizing, Planning, and Prioritizing Work
Tools & Technology
Software and systems commonly involved: Hot technologies: Microsoft Access In-demand technologies: Microsoft Excel
What Major Will Prepare You For This Career?
Several college majors map to this occupation:
- Casino Operations and Services
- Hospitality Management
Featured schools near , edit
Related Careers
Other careers like first-line supervisors of gambling services workers include:
- Gambling Managers
- First-Line Supervisors of Security Workers
- Gambling Surveillance Officers and Gambling Investigators
- First-Line Supervisors of Food Preparation and Serving Workers
- First-Line Supervisors of Housekeeping and Janitorial Workers
- Gambling Dealers
Also Known As
Blackjack Pit Boss, Blackjack Supervisor, Cage Supervisor, Cardroom Manager, Cardroom Supervisor, Casino Floor Runner, Casino Floor Supervisor, Casino Floorperson, Casino Manager, Casino Services Supervisor, Casino Shift Manager (CSM), Casino Slot Supervisor, Casino Supervisor, Contract Runner, Dual Rate Supervisor.
References
- U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics — https://www.bls.gov/oes/
- O*NET Online — https://www.onetonline.org/
- BLS Employment Projections — https://www.bls.gov/emp/
- O*NET-SOC code: 39-1013.00
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