What Do Hotel, Motel, and Resort Desk Clerk Do?
Position Description Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Desk Clerk Responsibilities
- Transmit and receive messages, using telephones or telephone switchboards.
- Plan, schedule or supervise the work of other employees.
- Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
- Greet, register, and assign rooms to guests of hotels or motels.
- Deposit guests’ valuables in hotel safes or safe-deposit boxes.
- Keep records of room availability and guests’ accounts, manually or using computers.
Desk Clerk Required Skills
Below is a list of the skills most Hotel, Motel, and Resort Desk Clerks say are important on the job.
Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.
Speaking: Talking to others to convey information effectively.
Service Orientation: Actively looking for ways to help people.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Coordination: Adjusting actions in relation to others’ actions.
Time Management: Managing one’s own time and the time of others.
Types of Desk Clerk Jobs
- Front Desk Associate
- Hotel Receptionist
- Front Desk Attendant
- Hotel Reservation Agent
- Front Desk Clerk
Job Opportunities for Hotel, Motel, and Resort Desk Clerks
In the United States, there were 252,600 jobs for Hotel, Motel, and Resort Desk Clerk in 2016. New jobs are being produced at a rate of 4.4% which is below the national average. The Bureau of Labor Statistics predicts 11,200 new jobs for Hotel, Motel, and Resort Desk Clerk by 2026. Due to new job openings and attrition, there will be an average of 40,900 job openings in this field each year.
The states with the most job growth for Desk Clerk are Idaho, Utah, and Oklahoma. Watch out if you plan on working in Missouri, Kansas, or Wisconsin. These states have the worst job growth for this type of profession.
Salary for a Desk Clerk
The average yearly salary of a Desk Clerk ranges between $18,090 and $34,040.
Hotel, Motel, and Resort Desk Clerks who work in Hawaii, District of Columbia, or Nevada, make the highest salaries.
How much do Hotel, Motel, and Resort Desk Clerks make in different U.S. states?
|State||Annual Mean Salary|
|District of Columbia||$35,950|
What Tools do Hotel, Motel, and Resort Desk Clerks Use?
Although they’re not necessarily needed for all jobs, the following technologies are used by many Hotel, Motel, and Resort Desk Clerks:
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Publisher
- Delphi Technology
- Incident tracking software
How to Become a Desk Clerk
Education needed to be a Hotel, Motel, and Resort Desk Clerk:
How many years of work experience do I need?
Who Employs Hotel, Motel, and Resort Desk Clerks?
The table below shows the approximate number of Hotel, Motel, and Resort Desk Clerks employed by various industries.
Career changers with experience as a Hotel, Motel, and Resort Desk Clerk sometimes find work in one of the following fields:
- Self-Enrichment Education Teachers
- Data Entry Keyers
- Slot Supervisors
- Teacher Assistants
- Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
- Production, Planning, and Expediting Clerks
More about our data sources and methodologies.
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