Find Schools

Study Area & Zipcode

Hotel, Motel, and Resort Desk Clerks

Find Schools Near

What is a Desk Clerk?

Desk Clerk Example Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

What do Hotel, Motel, and Resort Desk Clerks do On a Daily Basis?

  • Compute bills, collect payments, and make change for guests.
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Plan, schedule or supervise the work of other employees.
  • Deposit guests’ valuables in hotel safes or safe-deposit boxes.
  • Record guest comments or complaints, referring customers to managers as necessary.

What a Desk Clerk Should Know

When polled, Hotel, Motel, and Resort Desk Clerks say the following skills are most frequently used in their jobs:

Speaking: Talking to others to convey information effectively.

Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.

Service Orientation: Actively looking for ways to help people.

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Coordination: Adjusting actions in relation to others’ actions.

  • Front Desk Representative
  • Front Desk Attendant
  • Front Desk Supervisor
  • Front Desk Coordinator
  • Floor Clerk

Is There Going to be Demand for Hotel, Motel, and Resort Desk Clerks?

There were about 252,600 jobs for Hotel, Motel, and Resort Desk Clerks in 2016 (in the United States).

New jobs are being produced at a rate of 4.4% which is lower than average. The Bureau of Labor Statistics predicts 11,200 new jobs for Hotel, Motel, and Resort Desk Clerks by 2026. The BLS estimates 40,900 yearly job openings in this field per year.

Forecasted Number of Jobs for Hotel, Motel, and Resort Desk Clerks in U.S.

The states with the most job growth for Hotel, Motel, and Resort Desk Clerks are Texas, California, and Florida.

Watch out if you plan on working in Missouri, Kansas, or Vermont. These states have the worst job growth for this type of profession.

Desk Clerk Salary

The salary for Hotel, Motel, and Resort Desk Clerks ranges between about $18,090 and $34,040 a year. A Hotel, Motel, and Resort Desk Clerk median salary is $23,700.

Salary Ranges for Hotel, Motel, and Resort Desk Clerks

Below is a list of the median annual salaries for jobs of this type in different U.S. states.

Annual Mean Salary by State
State Annual Mean Salary

Hawaii

$44,250

District of Columbia

$35,950

New York

$33,860

Massachusetts

$30,770

Nevada

$30,360

Alaska

$30,320

California

$29,880

Washington

$28,400

Vermont

$28,320

Colorado

$28,000

Connecticut

$26,700

Oregon

$26,410

Maryland

$26,360

North Dakota

$26,120

Wyoming

$26,090

Delaware

$25,660

Rhode Island

$25,470

Maine

$25,440

New Jersey

$25,390

New Hampshire

$25,360

Arizona

$25,210

Minnesota

$25,160

Florida

$24,890

Illinois

$24,690

Utah

$24,250

Nebraska

$24,010

Michigan

$23,710

Montana

$23,650

South Dakota

$23,310

Missouri

$23,300

Wisconsin

$23,010

Pennsylvania

$22,960

North Carolina

$22,920

New Mexico

$22,740

Idaho

$22,710

Texas

$22,570

Virginia

$22,300

Iowa

$22,180

South Carolina

$22,060

Ohio

$21,990

Tennessee

$21,860

Indiana

$21,670

West Virginia

$21,550

Kansas

$21,120

Georgia

$21,100

Mississippi

$20,950

Louisiana

$20,900

Arkansas

$20,830

Alabama

$20,690

Oklahoma

$20,570

Kentucky

$20,190

Tools & Technologies Used by Hotel, Motel, and Resort Desk Clerks

Although they’re not necessarily needed for all jobs, the following technologies are used by many Hotel, Motel, and Resort Desk Clerks:

  • Microsoft Outlook
  • Yardi
  • Microsoft Excel
  • Microsoft Word
  • Delphi Technology
  • Microsoft Office
  • Microsoft PowerPoint

How do I Become a Desk Clerk?

What kind of Hotel, Motel, and Resort Desk Clerk requirements are there?

Desk Clerk Degree Level

What work experience do I need to become a Desk Clerk?

Desk Clerk Work Experience

Who Employs Hotel, Motel, and Resort Desk Clerks?

Desk Clerk Sectors

Other Jobs You May be Interested In

Are you already one of the many Hotel, Motel, and Resort Desk Clerks in the United States? If you’re thinking about changing careers, these fields are worth exploring:

  • Production, Planning, and Expediting Clerks
  • Data Entry Keyers
  • Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

References

Bureau of Labor Statistics

College Factual

O*NET Online

Image Credit: Via Wikimedia Commons

Find Schools Near You

Our free school finder has matched thousands of students with colleges.