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Hotel, Motel, and Resort Desk Clerk

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What Do Hotel, Motel, and Resort Desk Clerk Do?

Position Description Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Desk Clerk Responsibilities

  • Transmit and receive messages, using telephones or telephone switchboards.
  • Plan, schedule or supervise the work of other employees.
  • Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Deposit guests’ valuables in hotel safes or safe-deposit boxes.
  • Keep records of room availability and guests’ accounts, manually or using computers.

Desk Clerk Required Skills

Below is a list of the skills most Hotel, Motel, and Resort Desk Clerks say are important on the job.

Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.

Speaking: Talking to others to convey information effectively.

Service Orientation: Actively looking for ways to help people.

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Coordination: Adjusting actions in relation to others’ actions.

Time Management: Managing one’s own time and the time of others.

Types of Desk Clerk Jobs

  • Front Desk Associate
  • Hotel Receptionist
  • Front Desk Attendant
  • Hotel Reservation Agent
  • Front Desk Clerk

Job Opportunities for Hotel, Motel, and Resort Desk Clerks

In the United States, there were 252,600 jobs for Hotel, Motel, and Resort Desk Clerk in 2016. New jobs are being produced at a rate of 4.4% which is below the national average. The Bureau of Labor Statistics predicts 11,200 new jobs for Hotel, Motel, and Resort Desk Clerk by 2026. Due to new job openings and attrition, there will be an average of 40,900 job openings in this field each year.

Forecasted Number of Jobs for Hotel, Motel, and Resort Desk Clerks in U.S.

The states with the most job growth for Desk Clerk are Idaho, Utah, and Oklahoma. Watch out if you plan on working in Missouri, Kansas, or Wisconsin. These states have the worst job growth for this type of profession.

Salary for a Desk Clerk

The average yearly salary of a Desk Clerk ranges between $18,090 and $34,040.

Salary Ranges for Hotel, Motel, and Resort Desk Clerks

Hotel, Motel, and Resort Desk Clerks who work in Hawaii, District of Columbia, or Nevada, make the highest salaries.

How much do Hotel, Motel, and Resort Desk Clerks make in different U.S. states?

State Annual Mean Salary
Alabama $20,690
Alaska $30,320
Arizona $25,210
Arkansas $20,830
California $29,880
Colorado $28,000
Connecticut $26,700
Delaware $25,660
District of Columbia $35,950
Florida $24,890
Georgia $21,100
Hawaii $44,250
Idaho $22,710
Illinois $24,690
Indiana $21,670
Iowa $22,180
Kansas $21,120
Kentucky $20,190
Louisiana $20,900
Maine $25,440
Maryland $26,360
Massachusetts $30,770
Michigan $23,710
Minnesota $25,160
Mississippi $20,950
Missouri $23,300
Montana $23,650
Nebraska $24,010
Nevada $30,360
New Hampshire $25,360
New Jersey $25,390
New Mexico $22,740
New York $33,860
North Carolina $22,920
North Dakota $26,120
Ohio $21,990
Oklahoma $20,570
Oregon $26,410
Pennsylvania $22,960
Rhode Island $25,470
South Carolina $22,060
South Dakota $23,310
Tennessee $21,860
Texas $22,570
Utah $24,250
Vermont $28,320
Virginia $22,300
Washington $28,400
West Virginia $21,550
Wisconsin $23,010
Wyoming $26,090

What Tools do Hotel, Motel, and Resort Desk Clerks Use?

Although they’re not necessarily needed for all jobs, the following technologies are used by many Hotel, Motel, and Resort Desk Clerks:

  • Microsoft Excel
  • Microsoft Word
  • Microsoft Office
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Facebook
  • Microsoft Publisher
  • Delphi Technology
  • Yardi
  • Incident tracking software

How to Become a Desk Clerk

Education needed to be a Hotel, Motel, and Resort Desk Clerk:

Desk Clerk Degree Level

How many years of work experience do I need?

Desk Clerk Work Experience

Who Employs Hotel, Motel, and Resort Desk Clerks?

Desk Clerk Sectors

The table below shows the approximate number of Hotel, Motel, and Resort Desk Clerks employed by various industries.

Desk Clerk Industries

Similar Careers

Career changers with experience as a Hotel, Motel, and Resort Desk Clerk sometimes find work in one of the following fields:

References:

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More about our data sources and methodologies.

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