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Computer User Support Specialist

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What Does it Take to Be a Computer User Support Specialist?

Computer User Support Specialist Definition Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

A Day in the Life of a Computer User Support Specialist

  • Oversee the daily performance of computer systems.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.

What Skills Do You Need to Work as a Computer User Support Specialist?

When polled, Computer User Support Specialists say the following skills are most frequently used in their jobs:

Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking: Talking to others to convey information effectively.

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Writing: Communicating effectively in writing as appropriate for the needs of the audience.

Other Computer User Support Specialist Job Titles

  • Information Technology Support Technician (IT Support Technician)
  • Product Support Engineer
  • Technician
  • Customer Support Analyst
  • Help Desk Support

Computer User Support Specialist Job Outlook

There were about 636,600 jobs for Computer User Support Specialist in 2016 (in the United States). New jobs are being produced at a rate of 11.3% which is above the national average. The Bureau of Labor Statistics predicts 72,100 new jobs for Computer User Support Specialist by 2026. Due to new job openings and attrition, there will be an average of 55,500 job openings in this field each year.

Forecasted Number of Jobs for Computer User Support Specialists in U.S.

The states with the most job growth for Computer User Support Specialist are Utah, Washington, and Tennessee. Watch out if you plan on working in Alaska, Ohio, or Maine. These states have the worst job growth for this type of profession.

Computer User Support Specialist Salary

The salary for Computer User Support Specialists ranges between about $31,220 and $84,510 a year.

Salary Ranges for Computer User Support Specialists

Computer User Support Specialists who work in District of Columbia, California, or New Jersey, make the highest salaries.

How much do Computer User Support Specialists make in each U.S. state?

State Annual Mean Salary
Alabama $49,120
Alaska $57,270
Arizona $52,090
Arkansas $42,180
California $66,350
Colorado $60,440
Connecticut $59,990
Delaware $58,780
District of Columbia $71,020
Florida $49,260
Georgia $53,090
Hawaii $47,990
Idaho $48,990
Illinois $53,020
Indiana $46,990
Iowa $49,100
Kansas $45,360
Kentucky $48,700
Louisiana $47,570
Maine $51,930
Maryland $54,880
Massachusetts $63,860
Michigan $50,640
Minnesota $55,560
Mississippi $46,670
Missouri $47,600
Montana $46,060
Nebraska $49,660
Nevada $51,330
New Hampshire $52,360
New Jersey $65,260
New Mexico $43,190
New York $60,160
North Carolina $52,510
North Dakota $53,020
Ohio $50,180
Oklahoma $46,710
Oregon $53,380
Pennsylvania $52,370
Rhode Island $56,660
South Carolina $47,040
South Dakota $38,860
Tennessee $49,340
Texas $52,250
Utah $50,000
Vermont $51,170
Virginia $58,290
Washington $62,180
West Virginia $44,290
Wisconsin $51,810
Wyoming $51,020

What Tools do Computer User Support Specialists Use?

Below is a list of the types of tools and technologies that Computer User Support Specialists may use on a daily basis:

  • Microsoft Excel
  • Microsoft Word
  • Microsoft Office
  • Hypertext markup language HTML
  • JavaScript
  • Microsoft PowerPoint
  • Git
  • Microsoft Outlook
  • Python
  • jQuery
  • Microsoft Access
  • Node.js
  • MySQL
  • Data entry software
  • MongoDB
  • SAP
  • Microsoft Windows
  • Microsoft Project
  • Autodesk AutoCAD
  • Adobe Systems Adobe Acrobat

How do I Become a Computer User Support Specialist?

What education is needed to be a Computer User Support Specialist?

Computer User Support Specialist Degree Level

What work experience do I need to become a Computer User Support Specialist?

Computer User Support Specialist Work Experience

Who Employs Computer User Support Specialists?

Computer User Support Specialist Sectors

Below are examples of industries where Computer User Support Specialists work:

Computer User Support Specialist Industries

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Those who work as a Computer User Support Specialist sometimes switch careers to one of these choices:

References:

Image Credit: Craig Dennis via Creative Commons Zero (CC0) license

More about our data sources and methodologies.

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