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Computer User Support Specialists

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What You Need to Know About Computer User Support Specialists

Computer User Support Specialist Example Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

What do Computer User Support Specialists do On a Daily Basis?

  • Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Inspect equipment and read order sheets to prepare for delivery to users.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.

What Skills Do You Need to Work as a Computer User Support Specialist?

Computer User Support Specialists state the following job skills are important in their day-to-day work.

Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking: Talking to others to convey information effectively.

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

  • Desktop Support Analyst
  • Education Technician
  • Printer Technician
  • Software Installer
  • Technical Support Analyst

Job Opportunities for Computer User Support Specialists

There were about 636,600 jobs for Computer User Support Specialists in 2016 (in the United States).

New jobs are being produced at a rate of 11.3% which is lower than average. The Bureau of Labor Statistics predicts 72,100 new jobs for Computer User Support Specialists by 2026. There will be an estimated 55,500 positions for Computer User Support Specialist per year.

Forecasted Number of Jobs for Computer User Support Specialists in U.S.

The states with the most job growth for Computer User Support Specialists are California, Texas, and Florida.

Watch out if you plan on working in Alaska, Wyoming, or Vermont. These states have the worst job growth for this type of profession.

Salary for Computer User Support Specialists

The typical yearly salary for Computer User Support Specialists is somewhere between $31,220 and $84,510. The median salary is $50,980.

Salary Ranges for Computer User Support Specialists

Below is a list of the median annual salaries for jobs of this type in different U.S. states.

Annual Mean Salary by State
State Annual Mean Salary

District of Columbia

$71,020

California

$66,350

New Jersey

$65,260

Massachusetts

$63,860

Washington

$62,180

Colorado

$60,440

New York

$60,160

Connecticut

$59,990

Delaware

$58,780

Virginia

$58,290

Alaska

$57,270

Rhode Island

$56,660

Minnesota

$55,560

Maryland

$54,880

Oregon

$53,380

Georgia

$53,090

North Dakota

$53,020

Illinois

$53,020

North Carolina

$52,510

Pennsylvania

$52,370

New Hampshire

$52,360

Texas

$52,250

Arizona

$52,090

Maine

$51,930

Wisconsin

$51,810

Nevada

$51,330

Vermont

$51,170

Wyoming

$51,020

Michigan

$50,640

Ohio

$50,180

Utah

$50,000

Nebraska

$49,660

Tennessee

$49,340

Florida

$49,260

Alabama

$49,120

Iowa

$49,100

Idaho

$48,990

Kentucky

$48,700

Hawaii

$47,990

Missouri

$47,600

Louisiana

$47,570

South Carolina

$47,040

Indiana

$46,990

Oklahoma

$46,710

Mississippi

$46,670

Montana

$46,060

Kansas

$45,360

West Virginia

$44,290

New Mexico

$43,190

Arkansas

$42,180

South Dakota

$38,860

What Tools & Technology do Computer User Support Specialists Use?

Although they’re not necessarily needed for all jobs, the following technologies are used by many Computer User Support Specialists:

  • Dassault Systemes SOLIDWORKS
  • Tableau
  • Shell script
  • C++
  • Bentley MicroStation
  • Microsoft Excel
  • PHP: Hypertext Preprocessor
  • IBM InfoSphere DataStage
  • MEDITECH software
  • Data entry software

How to Become a Computer User Support Specialist

Individuals working as Computer User Support Specialists have obtained the following education levels:

Computer User Support Specialist Degree Level

How Long Does it Take to Become Computer User Support Specialist?

Computer User Support Specialist Work Experience

Where do Computer User Support Specialists Work?

Computer User Support Specialist Sectors

Those thinking about becoming Computer User Support Specialists might also be interested in the following careers:

  • Police Identification and Records Officers

Career changers with experience as a Computer User Support Specialist sometimes find work in one of the following fields:

  • Electronic Home Entertainment Equipment Installers and Repairers
  • Database Administrators

References

Bureau of Labor Statistics

College Factual

O*NET Online

Image Credit: Via Wikimedia Commons

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