All About Receptionists and Information Clerks
Receptionist or Information Clerk Example Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
List of Receptionist or Information Clerk Job Duties
- Schedule appointments and maintain and update appointment calendars.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Keep a current record of staff members’ whereabouts and availability.
- Process and prepare memos, correspondence, travel vouchers, or other documents.
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Things a Receptionist or Information Clerk Should Know How to Do
When polled, Receptionists and Information Clerks say the following skills are most frequently used in their jobs:
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking: Talking to others to convey information effectively.
Service Orientation: Actively looking for ways to help people.
Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
Writing: Communicating effectively in writing as appropriate for the needs of the audience.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Related Job Titles
- Land Leasing Examiner
- Referral and Information Aide
- Clinic Receptionist
- Park Aide
- Information Specialist
Is There Job Demand for Receptionists and Information Clerks?
There were about 1,053,700 jobs for Receptionist or Information Clerk in 2016 (in the United States). New jobs are being produced at a rate of 9.1% which is above the national average. The Bureau of Labor Statistics predicts 95,500 new jobs for Receptionist or Information Clerk by 2026. There will be an estimated 151,100 positions for Receptionist or Information Clerk per year.
The states with the most job growth for Receptionist or Information Clerk are Utah, Arizona, and Colorado. Watch out if you plan on working in Maine, Mississippi, or Rhode Island. These states have the worst job growth for this type of profession.
What is the Average Salary of a Receptionist or Information Clerk
The typical yearly salary for Receptionists and Information Clerks is somewhere between $20,600 and $41,660.
Receptionists and Information Clerks who work in District of Columbia, Alaska, or Connecticut, make the highest salaries.
How much do Receptionists and Information Clerks make in each U.S. state?
| State | Annual Mean Salary |
|---|---|
| Alabama | $26,320 |
| Alaska | $35,310 |
| Arizona | $30,050 |
| Arkansas | $27,200 |
| California | $33,190 |
| Colorado | $32,360 |
| Connecticut | $34,860 |
| Delaware | $27,160 |
| District of Columbia | $38,290 |
| Florida | $29,120 |
| Georgia | $27,840 |
| Hawaii | $32,870 |
| Idaho | $28,900 |
| Illinois | $30,210 |
| Indiana | $28,520 |
| Iowa | $29,410 |
| Kansas | $27,540 |
| Kentucky | $27,390 |
| Louisiana | $24,990 |
| Maine | $30,380 |
| Maryland | $30,720 |
| Massachusetts | $32,960 |
| Michigan | $29,690 |
| Minnesota | $31,150 |
| Mississippi | $26,370 |
| Missouri | $27,550 |
| Montana | $27,450 |
| Nebraska | $28,820 |
| Nevada | $28,440 |
| New Hampshire | $31,080 |
| New Jersey | $33,120 |
| New Mexico | $27,690 |
| New York | $34,430 |
| North Carolina | $28,410 |
| North Dakota | $29,480 |
| Ohio | $27,850 |
| Oklahoma | $28,210 |
| Oregon | $31,670 |
| Pennsylvania | $28,700 |
| Rhode Island | $33,670 |
| South Carolina | $27,660 |
| South Dakota | $27,280 |
| Tennessee | $27,990 |
| Texas | $27,400 |
| Utah | $27,890 |
| Vermont | $33,750 |
| Virginia | $30,050 |
| Washington | $33,990 |
| West Virginia | $26,660 |
| Wisconsin | $29,610 |
| Wyoming | $29,000 |
What Tools & Technology do Receptionists and Information Clerks Use?
Below is a list of the types of tools and technologies that Receptionists and Information Clerks may use on a daily basis:
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Outlook
- Web browser software
- Data entry software
- Email software
- Microsoft Windows
- Database software
- Microsoft Dynamics
- IBM Notes
- Microsoft Publisher
- Google Docs
- FileMaker Pro
- Intuit QuickBooks
- Google Drive
- Medical procedure coding software
- Blackbaud The Raiser’s Edge
- Medical condition coding software
Becoming a Receptionist or Information Clerk
Education needed to be a Receptionist or Information Clerk:
How many years of work experience do I need?
Receptionists and Information Clerks Sector
Receptionists and Information Clerks work in the following industries:
Other Jobs You May be Interested In
Those thinking about becoming a Receptionist or Information Clerk might also be interested in the following careers:
Those who work as a Receptionist or Information Clerk sometimes switch careers to one of these choices:
References:
Image Credit: Jace Armstrong via public domain
More about our data sources and methodologies.
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