Life As a Correspondence Clerk
Job Description: Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
Life As a Correspondence Clerk: What Do They Do?
- Compute costs of records furnished to requesters, and write letters to obtain payment.
- Prepare records for shipment by certified mail.
- Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
- Confer with company personnel regarding feasibility of complying with writers' requests.
- Compile data pertinent to manufacture of special products for customers.
- Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.
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Qualities of a Correspondence Clerk
When polled, Correspondence Clerks say the following skills are most frequently used in their jobs:
Writing: Communicating effectively in writing as appropriate for the needs of the audience.
Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Speaking: Talking to others to convey information effectively.
Types of Correspondence Clerk
- Correspondence Coordinator
- Correspondence Dictator
- Technical Clerk
- Fans Clerk
- Correspondence Analyst
Job Outlook for Correspondence Clerks
There were about 7,200 jobs for Correspondence Clerk in 2016 (in the United States). New jobs are being produced at a rate of 2.8% which is below the national average. The Bureau of Labor Statistics predicts 200 new jobs for Correspondence Clerk by 2026. The BLS estimates 800 yearly job openings in this field.
The states with the most job growth for Correspondence Clerk are Oregon, Oklahoma, and Texas. Watch out if you plan on working in Colorado, Illinois, or Ohio. These states have the worst job growth for this type of profession.
Average Correspondence Clerks Salary
Correspondence Clerks make between $24,460 and $56,550 a year.
Correspondence Clerks who work in Rhode Island, New Jersey, or Massachusetts, make the highest salaries.
Below is a list of the median annual salaries for Correspondence Clerks in different U.S. states.
| State | Annual Mean Salary |
|---|---|
| Alabama | $29,640 |
| Arizona | $42,990 |
| California | $45,530 |
| Colorado | $40,620 |
| Connecticut | $41,470 |
| Florida | $38,880 |
| Georgia | $44,360 |
| Hawaii | $38,260 |
| Illinois | $36,600 |
| Indiana | $30,600 |
| Iowa | $29,840 |
| Kansas | $37,610 |
| Louisiana | $43,360 |
| Maine | $35,920 |
| Maryland | $42,440 |
| Massachusetts | $44,930 |
| Michigan | $31,580 |
| Missouri | $36,350 |
| New Hampshire | $36,510 |
| New Jersey | $45,370 |
| New York | $43,140 |
| North Carolina | $38,700 |
| Ohio | $32,630 |
| Oklahoma | $37,540 |
| Oregon | $39,000 |
| Pennsylvania | $41,490 |
| Rhode Island | $46,820 |
| South Carolina | $40,930 |
| South Dakota | $29,110 |
| Tennessee | $39,240 |
| Texas | $41,750 |
| Virginia | $40,290 |
| Washington | $32,300 |
What Tools do Correspondence Clerks Use?
Although they’re not necessarily needed for all jobs, the following technologies are used by many Correspondence Clerks:
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft Outlook
- Data entry software
- SAP
- Microsoft SharePoint
- Electronic health record EHR software
Becoming a Correspondence Clerk
What kind of Correspondence Clerk requirements are there?
What work experience do I need to become a Correspondence Clerk?
Correspondence Clerks Sector
The table below shows the approximate number of Correspondence Clerks employed by various industries.
Other Jobs You May be Interested In
Those interested in being a Correspondence Clerk may also be interested in:
References:
More about our data sources and methodologies.
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