First-Line Supervisors of Gambling Services Workers in Massachusetts
Want to work as a First-Line Supervisors of Gambling Services Workers in Massachusetts? Here’s what the data says. Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.
What do First-Line Supervisors of Gambling Services Workers Make in Massachusetts?
State-level wage data is not available for this occupation in Massachusetts. See national-level wages below.
National Wage Comparison
Nationally, first-line supervisors of gambling services workers earn a median of $38,996 per year ($18.75/hour).
Employment Outlook
National employment for 162,254 first-line supervisors of gambling services workers nationwide. In Massachusetts alone, around 280 people work in this role. That’s fewer than the typical state, which employs around 390 first-line supervisors of gambling services workers.
Top States for First-Line Supervisors of Gambling Services Workers Employment
The table below shows the states where the most first-line supervisors of gambling services workers work.
| State | Number Employed |
|---|---|
| Nevada | 5,640 |
| California | 3,160 |
| New Jersey | 1,150 |
| Oklahoma | 1,150 |
| Florida | 1,030 |
| Mississippi | 1,020 |
| Washington | 840 |
| Indiana | 830 |
| Pennsylvania | 780 |
| Montana | 770 |
| Michigan | 730 |
| Maryland | 690 |
| Minnesota | 690 |
| Arizona | 580 |
| New York | 570 |
| Louisiana | 530 |
| Illinois | 520 |
| Puerto Rico | 420 |
| Missouri | 420 |
| Iowa | 390 |
Highest-Paying States for First-Line Supervisors of Gambling Services Workers
Where first-line supervisors of gambling services workers earn the most: first-line supervisors of gambling services workers.
| State | Annual Median Salary |
|---|---|
| Washington | $75,750 |
| New York | $72,330 |
| Maryland | $71,000 |
| Alaska | $70,820 |
| Arizona | $65,580 |
| Colorado | $65,330 |
| California | $64,320 |
| Rhode Island | $63,580 |
| Nevada | $62,940 |
| Pennsylvania | $62,250 |
Skills
The most important first-line supervisors of gambling services workers skills, rated on an importance scale of 0 to 5:
Knowledge Areas
Core knowledge areas for this occupation, rated on an importance scale of 0 to 5:
Abilities
Top abilities for first-line supervisors of gambling services workers, rated on an importance scale of 0 to 5:
Daily Tasks
First-Line Supervisors of Gambling Services Workers typically:
- Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
- Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
- Perform paperwork required for monetary transactions.
- Respond to and resolve patrons' complaints.
- Greet customers and ask about the quality of service they are receiving.
- Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
- Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
- Monitor payment of hand-delivered jackpots to ensure promptness.
- Explain and interpret house rules, such as game rules or betting limits, for patrons.
- Establish and maintain banks and table limits for each game.
- Reset slot machines after payoffs.
- Answer patrons' questions about gaming machine functions and payouts.
Work Activities
- Performing for or Working Directly with the Public
- Communicating with Supervisors, Peers, or Subordinates
- Getting Information
- Working with Computers
- Guiding, Directing, and Motivating Subordinates
- Evaluating Information to Determine Compliance with Standards
- Resolving Conflicts and Negotiating with Others
- Making Decisions and Solving Problems
- Establishing and Maintaining Interpersonal Relationships
- Documenting/Recording Information
- Coaching and Developing Others
- Organizing, Planning, and Prioritizing Work
Tools & Technology
Common tools and software used in this occupation include: Hot technologies: Microsoft Access In-demand technologies: Microsoft Excel
What Major Will Prepare You For This Career?
Programs that train for this career include:
- Casino Operations and Services
- Hospitality Management
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Related Careers
Related occupations to first-line supervisors of gambling services workers include:
- Gambling Managers
- First-Line Supervisors of Security Workers
- Gambling Surveillance Officers and Gambling Investigators
- First-Line Supervisors of Food Preparation and Serving Workers
- First-Line Supervisors of Housekeeping and Janitorial Workers
- Gambling Dealers
Also Known As
Blackjack Pit Boss, Blackjack Supervisor, Cage Supervisor, Cardroom Manager, Cardroom Supervisor, Casino Floor Runner, Casino Floor Supervisor, Casino Floorperson, Casino Manager, Casino Services Supervisor, Casino Shift Manager (CSM), Casino Slot Supervisor, Casino Supervisor, Contract Runner, Dual Rate Supervisor.
References
- U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics — https://www.bls.gov/oes/
- O*NET Online — https://www.onetonline.org/
- BLS Employment Projections — https://www.bls.gov/emp/
- O*NET-SOC code: 39-1013.00
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