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Bill and Account Collector

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What Do Bill and Account Collector Do?

Example of Bill Collector Job Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer’s account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.

A Day in the Life of a Bill Collector

  • Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
  • Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
  • Negotiate credit extensions when necessary.
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Advise customers of necessary actions and strategies for debt repayment.

Bill Collector Skills

Bill and Account Collectors state the following job skills are important in their day-to-day work.

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking: Talking to others to convey information effectively.

Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.

Persuasion: Persuading others to change their minds or behavior.

Writing: Communicating effectively in writing as appropriate for the needs of the audience.

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

  • Dunner
  • Collector
  • Data Collector
  • Collections Representative
  • Collection Agent

Job Outlook for Bill and Account Collectors

There were about 305,700 jobs for Bill and Account Collector in 2016 (in the United States). There is little to no growth in job opportunities for Bill and Account Collector. Due to new job openings and attrition, there will be an average of 30,200 job openings in this field each year.

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The states with the most job growth for Bill Collector are Utah, Maryland, and Tennessee. Watch out if you plan on working in Illinois, Maine, or Alabama. These states have the worst job growth for this type of profession.

Bill Collector Average Salary

The average yearly salary of a Bill Collector ranges between $24,620 and $55,360.

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Bill and Account Collectors who work in District of Columbia, Alaska, or Massachusetts, make the highest salaries.

How much do Bill and Account Collectors make in different U.S. states?

State Annual Mean Salary
Alabama $35,570
Alaska $45,540
Arizona $36,430
Arkansas $32,120
California $44,340
Colorado $40,730
Connecticut $45,360
Delaware $39,190
District of Columbia $64,210
Florida $36,070
Georgia $37,180
Hawaii $41,540
Idaho $36,270
Illinois $38,610
Indiana $35,230
Iowa $35,450
Kansas $33,640
Kentucky $36,650
Louisiana $33,170
Maine $36,330
Maryland $42,950
Massachusetts $45,810
Michigan $39,800
Minnesota $39,780
Mississippi $33,440
Missouri $35,150
Montana $35,570
Nebraska $34,990
Nevada $36,710
New Hampshire $37,410
New Jersey $45,260
New Mexico $37,350
New York $42,310
North Carolina $35,970
North Dakota $43,090
Ohio $35,900
Oklahoma $35,420
Oregon $39,130
Pennsylvania $37,340
Rhode Island $43,100
South Carolina $35,700
South Dakota $32,570
Tennessee $33,940
Texas $36,590
Utah $33,500
Vermont $42,350
Virginia $41,060
Washington $40,400
West Virginia $33,350
Wisconsin $38,400
Wyoming $37,850

Tools & Technologies Used by Bill and Account Collectors

Below is a list of the types of tools and technologies that Bill and Account Collectors may use on a daily basis:

  • Microsoft Excel
  • Microsoft Word
  • Microsoft Office
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Web browser software
  • Word processing software
  • SAP
  • Spreadsheet software
  • Microsoft Dynamics
  • Intuit QuickBooks
  • MEDITECH software
  • Oracle JD Edwards EnterpriseOne
  • LexisNexis
  • Medical procedure coding software
  • Microsoft Dynamics GP
  • Sage 50 Accounting
  • Healthcare common procedure coding system HCPCS
  • NetSuite ERP
  • Medical condition coding software

How do I Become a Bill Collector?

What kind of Bill and Account Collector requirements are there?

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How many years of work experience do I need?

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Where Bill and Account Collectors Are Employed

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The table below shows the approximate number of Bill and Account Collectors employed by various industries.

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Those who work as a Bill and Account Collector sometimes switch careers to one of these choices:

References:

Image Credit: Dave Dugdale via Creative Commons Attribution-Share Alike 2.0 Generic

More about our data sources and methodologies.

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