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Bill and Account Collectors

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What is a Bill Collector?

Career Description Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer’s account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.

A Day in the Life of a Bill Collector

  • Answer customer questions regarding problems with their accounts.
  • Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
  • Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
  • Arrange for debt repayment or establish repayment schedules, based on customers’ financial situations.
  • Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
  • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.

What a Bill Collector Should Know

These are the skills Bill and Account Collectors say are the most useful in their careers:

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking: Talking to others to convey information effectively.

Persuasion: Persuading others to change their minds or behavior.

Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.

Writing: Communicating effectively in writing as appropriate for the needs of the audience.

Types of Bill Collector Jobs

  • Account Receivable Associate
  • Debt Collector
  • Collection Clerk
  • Collections Representative
  • Patient Access Specialist

Bill Collector Employment Estimates

There were about 305,700 jobs for Bill and Account Collectors in 2016 (in the United States).

Bill and Account Collector jobs are decreasing by a rate of -3%. This means the total job opportunities are shrinking. The Bureau of Labor Statistics predicts a loss of -9,100 jobs for Bill and Account Collectors by 2026. There will be an estimated 30,200 positions for Bill Collector per year.

Forecasted Number of Jobs for Bill and Account Collectors in U.S.

The states with the most job growth for Bill and Account Collectors are Utah, Texas, and Florida.

Watch out if you plan on working in Illinois, Pennsylvania, or Missouri. These states have the worst job growth for this type of profession.

What is the Average Salary of a Bill Collector

The salary for Bill and Account Collectors ranges between about $24,620 and $55,360 a year. The median salary is $36,020.

Salary Ranges for Bill and Account Collectors

How much do Bill and Account Collectors make in different U.S. states?

Annual Mean Salary by State
State Annual Mean Salary

District of Columbia

$64,210

Massachusetts

$45,810

Alaska

$45,540

Connecticut

$45,360

New Jersey

$45,260

California

$44,340

Rhode Island

$43,100

North Dakota

$43,090

Maryland

$42,950

Vermont

$42,350

New York

$42,310

Hawaii

$41,540

Virginia

$41,060

Colorado

$40,730

Washington

$40,400

Michigan

$39,800

Minnesota

$39,780

Delaware

$39,190

Oregon

$39,130

Illinois

$38,610

Wisconsin

$38,400

Wyoming

$37,850

New Hampshire

$37,410

New Mexico

$37,350

Pennsylvania

$37,340

Georgia

$37,180

Nevada

$36,710

Kentucky

$36,650

Texas

$36,590

Arizona

$36,430

Maine

$36,330

Idaho

$36,270

Florida

$36,070

North Carolina

$35,970

Ohio

$35,900

South Carolina

$35,700

Alabama

$35,570

Montana

$35,570

Iowa

$35,450

Oklahoma

$35,420

Indiana

$35,230

Missouri

$35,150

Nebraska

$34,990

Tennessee

$33,940

Kansas

$33,640

Utah

$33,500

Mississippi

$33,440

West Virginia

$33,350

Louisiana

$33,170

South Dakota

$32,570

Arkansas

$32,120

What Tools & Technology do Bill and Account Collectors Use?

Below is a list of the types of tools and technologies that Bill and Account Collectors may use on a daily basis:

  • Oracle JD Edwards EnterpriseOne
  • Microsoft Outlook
  • Medical condition coding software
  • Microsoft Word
  • Intuit QuickBooks
  • NetSuite ERP
  • MEDITECH software
  • Microsoft Excel
  • Microsoft Dynamics
  • Microsoft Office

How do I Become a Bill Collector?

What education is needed to be a Bill and Account Collector?

Bill Collector Degree Level

How many years of work experience do I need?

Bill Collector Work Experience

Where Bill and Account Collectors Work

Bill Collector Sectors

Are you already one of the many Bill and Account Collectors in the United States? If you’re thinking about changing careers, these fields are worth exploring:

  • Office Clerks, General
  • Receptionists and Information Clerks

References

Bureau of Labor Statistics

College Factual

O*NET Online

Image Credit: Via Wikimedia Commons

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