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Bill and Account Collector

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What Does it Take to Be a Bill and Account Collector?

Bill Collector Example Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer’s account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.

What Do Bill and Account Collectors Do On a Daily Basis?

  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Negotiate credit extensions when necessary.
  • Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
  • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.

Bill Collector Skills

When polled, Bill and Account Collectors say the following skills are most frequently used in their jobs:

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking: Talking to others to convey information effectively.

Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.

Persuasion: Persuading others to change their minds or behavior.

Writing: Communicating effectively in writing as appropriate for the needs of the audience.

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Types of Bill Collector Jobs

  • Payment Collector
  • Credit Specialist
  • Chaser
  • Collections Specialist
  • Collections Associate

Is There Going to be Demand for Bill and Account Collectors?

In the United States, there were 305,700 jobs for Bill and Account Collector in 2016. There is little to no growth in job opportunities for Bill and Account Collector. There will be an estimated 30,200 positions for Bill Collector per year.

Forecasted Number of Jobs for Bill and Account Collectors in U.S.

The states with the most job growth for Bill Collector are Utah, Maryland, and Tennessee. Watch out if you plan on working in Illinois, Maine, or Alabama. These states have the worst job growth for this type of profession.

Salary for a Bill Collector

The salary for Bill and Account Collectors ranges between about $24,620 and $55,360 a year.

Salary Ranges for Bill and Account Collectors

Bill and Account Collectors who work in District of Columbia, Alaska, or Massachusetts, make the highest salaries.

How much do Bill and Account Collectors make in each U.S. state?

State Annual Mean Salary
Alabama $35,570
Alaska $45,540
Arizona $36,430
Arkansas $32,120
California $44,340
Colorado $40,730
Connecticut $45,360
Delaware $39,190
District of Columbia $64,210
Florida $36,070
Georgia $37,180
Hawaii $41,540
Idaho $36,270
Illinois $38,610
Indiana $35,230
Iowa $35,450
Kansas $33,640
Kentucky $36,650
Louisiana $33,170
Maine $36,330
Maryland $42,950
Massachusetts $45,810
Michigan $39,800
Minnesota $39,780
Mississippi $33,440
Missouri $35,150
Montana $35,570
Nebraska $34,990
Nevada $36,710
New Hampshire $37,410
New Jersey $45,260
New Mexico $37,350
New York $42,310
North Carolina $35,970
North Dakota $43,090
Ohio $35,900
Oklahoma $35,420
Oregon $39,130
Pennsylvania $37,340
Rhode Island $43,100
South Carolina $35,700
South Dakota $32,570
Tennessee $33,940
Texas $36,590
Utah $33,500
Vermont $42,350
Virginia $41,060
Washington $40,400
West Virginia $33,350
Wisconsin $38,400
Wyoming $37,850

What Tools & Technology do Bill and Account Collectors Use?

Although they’re not necessarily needed for all jobs, the following technologies are used by many Bill and Account Collectors:

  • Microsoft Excel
  • Microsoft Word
  • Microsoft Office
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Web browser software
  • Word processing software
  • SAP
  • Spreadsheet software
  • Microsoft Dynamics
  • Intuit QuickBooks
  • MEDITECH software
  • Oracle JD Edwards EnterpriseOne
  • LexisNexis
  • Medical procedure coding software
  • Microsoft Dynamics GP
  • Sage 50 Accounting
  • Healthcare common procedure coding system HCPCS
  • NetSuite ERP
  • Medical condition coding software

How do I Become a Bill Collector?

Individuals working as a Bill and Account Collector have obtained the following education levels:

Bill Collector Degree Level

What work experience do I need to become a Bill Collector?

Bill Collector Work Experience

Where Bill and Account Collectors Are Employed

Bill Collector Sectors

The table below shows some of the most common industries where those employed in this career field work.

Bill Collector Industries

You May Also Be Interested In…

Are you already one of the many Bill and Account Collector in the United States? If you’re thinking about changing careers, these fields are worth exploring:

References:

Image Credit: Dave Dugdale via Creative Commons Attribution-Share Alike 2.0 Generic

More about our data sources and methodologies.

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