What is a Bill and Account Collector?
Job Description & Duties Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer’s account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.
A Day in the Life of a Bill Collector
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Advise customers of necessary actions and strategies for debt repayment.
- Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
- Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
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What Every Bill Collector Should Know
These are the skills Bill and Account Collectors say are the most useful in their careers:
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking: Talking to others to convey information effectively.
Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
Persuasion: Persuading others to change their minds or behavior.
Writing: Communicating effectively in writing as appropriate for the needs of the audience.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Related Job Titles
- Repossessor
- Collector
- Collections Specialist
- Patient Account Representative
- Patient Access Specialist
Is There Going to be Demand for Bill and Account Collectors?
In the United States, there were 305,700 jobs for Bill and Account Collector in 2016. There is little to no growth in job opportunities for Bill and Account Collector. Due to new job openings and attrition, there will be an average of 30,200 job openings in this field each year.
The states with the most job growth for Bill Collector are Utah, Maryland, and Tennessee. Watch out if you plan on working in Illinois, Maine, or Alabama. These states have the worst job growth for this type of profession.
How Much Does a Bill Collector Make?
The salary for Bill and Account Collectors ranges between about $24,620 and $55,360 a year.
Bill and Account Collectors who work in District of Columbia, Alaska, or Massachusetts, make the highest salaries.
How much do Bill and Account Collectors make in each U.S. state?
| State | Annual Mean Salary |
|---|---|
| Alabama | $35,570 |
| Alaska | $45,540 |
| Arizona | $36,430 |
| Arkansas | $32,120 |
| California | $44,340 |
| Colorado | $40,730 |
| Connecticut | $45,360 |
| Delaware | $39,190 |
| District of Columbia | $64,210 |
| Florida | $36,070 |
| Georgia | $37,180 |
| Hawaii | $41,540 |
| Idaho | $36,270 |
| Illinois | $38,610 |
| Indiana | $35,230 |
| Iowa | $35,450 |
| Kansas | $33,640 |
| Kentucky | $36,650 |
| Louisiana | $33,170 |
| Maine | $36,330 |
| Maryland | $42,950 |
| Massachusetts | $45,810 |
| Michigan | $39,800 |
| Minnesota | $39,780 |
| Mississippi | $33,440 |
| Missouri | $35,150 |
| Montana | $35,570 |
| Nebraska | $34,990 |
| Nevada | $36,710 |
| New Hampshire | $37,410 |
| New Jersey | $45,260 |
| New Mexico | $37,350 |
| New York | $42,310 |
| North Carolina | $35,970 |
| North Dakota | $43,090 |
| Ohio | $35,900 |
| Oklahoma | $35,420 |
| Oregon | $39,130 |
| Pennsylvania | $37,340 |
| Rhode Island | $43,100 |
| South Carolina | $35,700 |
| South Dakota | $32,570 |
| Tennessee | $33,940 |
| Texas | $36,590 |
| Utah | $33,500 |
| Vermont | $42,350 |
| Virginia | $41,060 |
| Washington | $40,400 |
| West Virginia | $33,350 |
| Wisconsin | $38,400 |
| Wyoming | $37,850 |
What Tools do Bill and Account Collectors Use?
Although they’re not necessarily needed for all jobs, the following technologies are used by many Bill and Account Collectors:
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Outlook
- Web browser software
- Word processing software
- SAP
- Spreadsheet software
- Microsoft Dynamics
- Intuit QuickBooks
- MEDITECH software
- Oracle JD Edwards EnterpriseOne
- LexisNexis
- Medical procedure coding software
- Microsoft Dynamics GP
- Sage 50 Accounting
- Healthcare common procedure coding system HCPCS
- NetSuite ERP
- Medical condition coding software
Becoming a Bill Collector
What education is needed to be a Bill and Account Collector?
What work experience do I need to become a Bill Collector?
Bill and Account Collectors Sector
The table below shows some of the most common industries where those employed in this career field work.
Related Careers
Are you already one of the many Bill and Account Collector in the United States? If you’re thinking about changing careers, these fields are worth exploring:
References:
Image Credit: Dave Dugdale via Creative Commons Attribution-Share Alike 2.0 Generic
More about our data sources and methodologies.
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