Life As a Bill and Account Collector
Occupation Description Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer’s account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.
Life As a Bill Collector: What Do They Do?
- Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
- Advise customers of necessary actions and strategies for debt repayment.
- Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
- Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
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What Every Bill Collector Should Know
Bill and Account Collectors state the following job skills are important in their day-to-day work.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking: Talking to others to convey information effectively.
Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.
Persuasion: Persuading others to change their minds or behavior.
Writing: Communicating effectively in writing as appropriate for the needs of the audience.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Types of Bill and Account Collector
- Claims Collector
- Medical Collector
- Collections Associate
- Medical Collections Specialist
- Payment Collector
Are There Job Opportunities for Bill and Account Collectors?
In 2016, there was an estimated number of 305,700 jobs in the United States for Bill and Account Collector. There is little to no growth in job opportunities for Bill and Account Collector. There will be an estimated 30,200 positions for Bill Collector per year.
The states with the most job growth for Bill Collector are Utah, Maryland, and Tennessee. Watch out if you plan on working in Illinois, Maine, or Alabama. These states have the worst job growth for this type of profession.
Salary for a Bill Collector
The average yearly salary of a Bill Collector ranges between $24,620 and $55,360.
Bill and Account Collectors who work in District of Columbia, Alaska, or Massachusetts, make the highest salaries.
How much do Bill and Account Collectors make in each U.S. state?
| State | Annual Mean Salary |
|---|---|
| Alabama | $35,570 |
| Alaska | $45,540 |
| Arizona | $36,430 |
| Arkansas | $32,120 |
| California | $44,340 |
| Colorado | $40,730 |
| Connecticut | $45,360 |
| Delaware | $39,190 |
| District of Columbia | $64,210 |
| Florida | $36,070 |
| Georgia | $37,180 |
| Hawaii | $41,540 |
| Idaho | $36,270 |
| Illinois | $38,610 |
| Indiana | $35,230 |
| Iowa | $35,450 |
| Kansas | $33,640 |
| Kentucky | $36,650 |
| Louisiana | $33,170 |
| Maine | $36,330 |
| Maryland | $42,950 |
| Massachusetts | $45,810 |
| Michigan | $39,800 |
| Minnesota | $39,780 |
| Mississippi | $33,440 |
| Missouri | $35,150 |
| Montana | $35,570 |
| Nebraska | $34,990 |
| Nevada | $36,710 |
| New Hampshire | $37,410 |
| New Jersey | $45,260 |
| New Mexico | $37,350 |
| New York | $42,310 |
| North Carolina | $35,970 |
| North Dakota | $43,090 |
| Ohio | $35,900 |
| Oklahoma | $35,420 |
| Oregon | $39,130 |
| Pennsylvania | $37,340 |
| Rhode Island | $43,100 |
| South Carolina | $35,700 |
| South Dakota | $32,570 |
| Tennessee | $33,940 |
| Texas | $36,590 |
| Utah | $33,500 |
| Vermont | $42,350 |
| Virginia | $41,060 |
| Washington | $40,400 |
| West Virginia | $33,350 |
| Wisconsin | $38,400 |
| Wyoming | $37,850 |
What Tools & Technology do Bill and Account Collectors Use?
Below is a list of the types of tools and technologies that Bill and Account Collectors may use on a daily basis:
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Outlook
- Web browser software
- Word processing software
- SAP
- Spreadsheet software
- Microsoft Dynamics
- Intuit QuickBooks
- MEDITECH software
- Oracle JD Edwards EnterpriseOne
- LexisNexis
- Medical procedure coding software
- Microsoft Dynamics GP
- Sage 50 Accounting
- Healthcare common procedure coding system HCPCS
- NetSuite ERP
- Medical condition coding software
How to Become a Bill Collector
What education is needed to be a Bill and Account Collector?
What work experience do I need to become a Bill Collector?
Bill and Account Collectors Sector
Bill and Account Collectors work in the following industries:
Similar Careers
Those who work as a Bill and Account Collector sometimes switch careers to one of these choices:
References:
Image Credit: Dave Dugdale via Creative Commons Attribution-Share Alike 2.0 Generic
More about our data sources and methodologies.
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