Customer Service Support/Call Center/Teleservice Operation

Types of Degrees Customer Service Support/Call Center/Teleservice Operation Majors Are Getting

The following table lists how many customer service support/call center/teleservice operation graduations there were for each degree level during the last year for which data was available.

Education Level	Number of Grads
Basic Certificate	4,967
Associate Degree	68
Undergraduate Certificate	20

What Customer Service Support/Call Center/Teleservice Operation Majors Need to Know

In an O*NET survey, customer service support/call center/teleservice operation majors were asked to rate what knowledge areas, skills, and abilities were important in their occupations. These answers were weighted on a scale of 1 to 5 with 5 being the most important.

Knowledge Areas for Customer Service Support/Call Center/Teleservice Operation Majors

According to O*NET survey takers, a major in customer service support/call center/teleservice operation should prepare you for careers in which you will need to be knowledgeable in the following areas:

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Skills for Customer Service Support/Call Center/Teleservice Operation Majors

A major in customer service support/call center/teleservice operation prepares you for careers in which the following skill-sets are crucial:

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Service Orientation - Actively looking for ways to help people.
• Social Perceptiveness - Being aware of others’ reactions and understanding why they react as they do.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Abilities for Customer Service Support/Call Center/Teleservice Operation Majors

Some of the most crucial abilities to master while a customer service support/call center/teleservice operation student include the following:

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Speech Clarity - The ability to speak clearly so others can understand you.
• Speech Recognition - The ability to identify and understand the speech of another person.
• Written Comprehension - The ability to read and understand information and ideas presented in writing.

What Can You Do With a Customer Service Support/Call Center/Teleservice Operation Major?

Below is a list of occupations associated with customer service support/call center/teleservice operation:

Job Title	Job Growth Rate	Median Salary
Customer Service Representatives	4.9%	$33,750
Patient Representatives	4.9%	$33,750

Amount of Education Required for Careers Related to Customer Service Support/Call Center/Teleservice Operation

Some degrees associated with customer service support/call center/teleservice operation may require an advanced degree, while others may not even require a bachelor’s in the field. In general, the more advanced your degree the more career options will open up to you. However, there is significant time and money that needs to be invested into your education so weigh the pros and cons.

How much schooling do you really need to compete in today’s job market? People currently working in careers related to customer service support/call center/teleservice operation have obtained the following education levels.

Education Level	Percentage of Workers
Less than a High School Diploma	3.1%
High School Diploma - or the equivalent (for example, GED)	40.3%
Post-Secondary Certificate - awarded for training completed after high school (for example, in agriculture or natural resources, computer services, personal or culinary services, engineering technologies, healthcare, construction trades, mechanic and repair technologies, or precision production)	2.3%
Some College Courses	6.5%
Associate’s Degree (or other 2-year degree)	5.8%
Bachelor’s Degree	34.5%
Post-Baccalaureate Certificate - awarded for completion of an organized program of study; designed for people who have completed a Baccalaureate degree but do not meet the requirements of academic degrees carrying the title of Master.	3.8%
Master’s Degree	3.6%

Online Customer Service Support/Call Center/Teleservice Operation Programs

The following table lists the number of programs by degree level, along with how many schools offered online courses in the field.

Degree Level	Colleges Offering Programs	Colleges Offering Online Classes
Certificate (Less Than 1 Year)	0	0
Certificate (1-2 years)	13	8
Certificate (2-4 Years)	0	0
Associate’s Degree	14	10
Bachelor’s Degree	0	0
Post-Baccalaureate	0	0
Master’s Degree	0	0
Post-Master’s	0	0
Doctor’s Degree (Research)	0	0
Doctor’s Degree (Professional Practice)	0	0
Doctor’s Degree (Other)	0	0

Majors Related to Customer Service Support/Call Center/Teleservice Operation

You may also be interested in one of the following majors related to customer service support/call center/teleservice operation.

Major	Number of Grads
General Administrative Assistant and Secretarial Science	5,747
Business & Office Technology	1,874
General Office Occupations and Clerical Services	1,650
Executive Assistant/Executive Secretary	1,495
Other Business Operations Support and Secretarial Services	342
Parts, Warehousing, and Inventory Management Operations	185
Traffic, Customs, and Transportation Clerk/Technician	175
Receptionist	81

References

*The racial-ethnic minorities count is calculated by taking the total number of students and subtracting white students, international students, and students whose race/ethnicity was unknown. This number is then divided by the total number of students at the school to obtain the racial-ethnic minorities percentage.

• College Factual
• College Scorecard
• National Center for Education Statistics
• O*NET Online
• U.S. Bureau of Labor Statistics
• Usual Weekly Earnings of Wage and Salary Workers First Quarter 2020

More about our data sources and methodologies.