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Customer Service Management

Types of Degrees Customer Service Management Majors Are Earning

People majoring in Customer Service Management have the option of earning degrees at several award levels.

Award Level	Graduates
Certificate	7
Associate’s Degree	3
Bachelor’s Degree	37
Master’s Degree	86

What Customer Service Management Majors Need to Know

Coursework for Customer Service Management develop a specific mix of knowledge, skills, and abilities — derived from O*NET surveys of workers in occupations that Customer Service Management graduates commonly enter.

Knowledge Areas

According to O*NET, a major in Customer Service Management emphasizes the following knowledge areas:

• Administration and Management — Importance 4.4 / 5; level 4.2 / 7.
• Customer and Personal Service — Importance 4.3 / 5; level 5.0 / 7.
• English Language — Importance 3.8 / 5; level 3.8 / 7.
• Administrative — Importance 3.7 / 5; level 5.1 / 7.
• Computers and Electronics — Importance 3.3 / 5; level 4.2 / 7.

^{Importance is rated 1–5; level is 1–7. Source: ONET Online — weighted across related occupations.*}

Skills

The skill set developed in a Customer Service Management program reflects the day-to-day work of related occupations:

• Reading Comprehension — Importance 4 / 5; level 3.8 / 7.
• Active Listening — Importance 4 / 5; level 3.9 / 7.
• Speaking — Importance 4.0 / 5; level 4.0 / 7.
• Coordination — Importance 4.0 / 5; level 3.7 / 7.
• Monitoring — Importance 3.9 / 5; level 3.9 / 7.

Abilities

The cognitive and physical abilities most relevant to Customer Service Management careers — again drawn from O*NET surveys of related occupations:

• Oral Comprehension — Importance 4.1 / 5; level 4 / 7.
• Oral Expression — Importance 4 / 5; level 4 / 7.
• Written Comprehension — Importance 4 / 5; level 4 / 7.
• Written Expression — Importance 3.9 / 5; level 4 / 7.
• Speech Recognition — Importance 3.8 / 5; level 3.5 / 7.

Common Job Activities

Day-to-day, Customer Service Management graduates report doing:

Activity	Frequency / Importance
Working with Computers	4.4 / 7
Getting Information	4.3 / 7
Communicating with Supervisors, Peers, or Subordinates	4.2 / 7
Making Decisions and Solving Problems	4.2 / 7
Processing Information	4.1 / 7
Documenting/Recording Information	4.0 / 7
Identifying Objects, Actions, and Events	3.9 / 7
Coaching and Developing Others	3.9 / 7
Evaluating Information to Determine Compliance with Standards	3.9 / 7
Analyzing Data or Information	3.9 / 7

Technology Skills Used on the Job

Most frequently-cited tools used by Customer Service Management professionals:

Tool / Software	Category	In-Demand
Delphi Technology	Financial analysis software	—
Microsoft Dynamics GP	Enterprise resource planning ERP software	—
IBM Notes	Electronic mail software	—
Microsoft Visio	Process mapping and design software	—
Microsoft Project	Project management software	—
FileMaker Pro	Data base user interface and query software	—
Database software	Data base user interface and query software	—
Google Docs	Word processing software	—
LexisNexis	Information retrieval or search software	—
Oracle PeopleSoft	Enterprise resource planning ERP software	—
Microsoft SharePoint	Document management software	—
SAP software	Enterprise resource planning ERP software	—

^{Source: ONET Online technology skills, weighted across related occupations.*}

Sample Job Titles

Real job postings for Customer Service Management graduates include:

• Administrative Officer
• Business Office Manager
• Business Manager
• Administrative Coordinator
• Policy Change Clerks Supervisor
• Petroleum Inspector Supervisor
• Weigh Boss
• Home Energy Consultant Supervisor
• Customer Services Supervisor
• Complaint Evaluation Supervisor
• Teller Supervisor
• Audit Clerks Supervisor
• Warranty Manager
• Customer Service Manager
• Classified Advertising Supervisor

Education Typically Required

Across the occupations open to Customer Service Management graduates, the typical level of education actually held by current workers is distributed as:

Education Level	Share of Workers
Bachelor’s degree	41.7%
High school diploma or equivalent	24.9%
Some college courses	18.9%
Associate’s degree (or other 2-year)	10.0%
Postsecondary certificate	2.7%
Master’s degree	1.8%

^{Source: ONET Online education / training / experience requirements.*}

Who Is Earning a Degree in Customer Service Management?

Gender Distribution

This field has a relatively balanced gender distribution: 54% women and 46% men among Customer Service Management graduates.

Gender	Graduates	Share
Women	107	54.0%
Men	91	46.0%

Racial-Ethnic Diversity

At the national level, the racial-ethnic distribution of Customer Service Management graduates is as follows:

Race / Ethnicity	Graduates	Share
White	133	67.2%
Asian	10	5.1%
Hispanic or Latino	16	8.1%
Black or African American	25	12.6%
American Indian / Alaska Native	1	0.5%
Two or More Races	2	1.0%
Race Unknown	7	3.5%
International Students	4	2.0%

^{See minority definition below.}

How Much Do Customer Service Management Graduates Earn?

The U.S. Department of Education tracks median earnings of Customer Service Management graduates 1, 4, and 5 years after completion. Earnings tend to climb steadily as graduates gain experience and move into mid-career roles.

Years Out	Median Earnings
1 year	$62,537
4 years	$63,883
5 years	$71,749

By year 5 out, median earnings rise to $71,749 — roughly 15% above the 1-year mark.

^{Source: U.S. Department of Education College Scorecard, field-of-study earnings tracker.}

Online Customer Service Management Programs

Fully online options are documented by IPEDS for Customer Service Management. The table below shows how many graduates earned at least some of their coursework online (Distance-Ed Available) versus completing the entire program online (Distance-Ed Only).

Award Level	Distance-Ed Available	Distance-Ed Only
Associate’s	3	0
Bachelor’s	3	6
Master’s	1	0

^{Distance-Ed Only = degrees completed entirely online; Distance-Ed Available = degrees including at least some online coursework. Source: IPEDS Completions by Distance Education status.}

Is a Degree in Customer Service Management Worth It?

Looking purely at the federal earnings tracker, Customer Service Management graduates earn a median of $63,883 four years after completion — roughly 68% above the national median for workers with only a high school diploma (~$38,000).

^{ROI estimate compares the program’s 4-yr median earnings against the 2023 BLS CPS median earnings for high-school-only workers. Source: U.S. Department of Education College Scorecard + BLS Current Population Survey.}

Related Programs

You may also be interested in these closely related fields of study:

Program	CIP Code
Business Administration, Management and Operations	52.02
Business Administration and Management, General	52.0201
Business Administration, Management and Operations, Other	52.0299
E-Commerce/Electronic Commerce	52.0208
Logistics, Materials, and Supply Chain Management	52.0203
Non-Profit/Public/Organizational Management	52.0206
Office Management and Supervision	52.0204
Operations Management and Supervision	52.0205
Organizational Leadership	52.0213
Project Management	52.0211
Purchasing, Procurement/Acquisitions and Contracts Management	52.0202
Research Administration	52.0214

References

The racial-ethnic minorities count is calculated by taking the total number of students and subtracting white students and international students. This number is then divided by the total number of students to obtain the racial-ethnic minorities percentage.

• College Factual
• National Center for Education Statistics (IPEDS)
• O*NET Online
• U.S. Bureau of Labor Statistics
• U.S. Department of Education College Scorecard

More about our data sources and methodologies.