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All About Telephone Operators

Telephone Operator Job Description Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.

List of Telephone Operator Job Duties

  • Provide assistance for customers with special billing requests.
  • Provide relay service for hearing-impaired users.
  • Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
  • Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
  • Observe signal lights on switchboards, and dial or press buttons to make connections.
  • Perform clerical duties such as typing, proofreading, and sorting mail.

Skills Needed to be a Telephone Operator

When polled, Telephone Operators say the following skills are most frequently used in their jobs:

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking: Talking to others to convey information effectively.

Service Orientation: Actively looking for ways to help people.

Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.

Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

Types of Telephone Operators

  • Long Lines Operator
  • Local Telephone Operator
  • Charge Operator
  • Live Source Operator
  • Customer Service Assistant

Is There Going to be Demand for Telephone Operators?

There were about 9,100 jobs for Telephone Operators in 2016 (in the United States).

Telephone Operator jobs are decreasing by a rate of -22.6%. This means the total job opportunities are shrinking. The Bureau of Labor Statistics predicts a loss of -2,000 jobs for Telephone Operators by 2026. There will be an estimated 900 positions for Telephone Operator per year.

Forecasted Number of Jobs for Telephone Operators in U.S.

The states with the most job growth for Telephone Operators are Utah, Alaska, and Idaho.

Watch out if you plan on working in Pennsylvania, Illinois, or Florida. These states have the worst job growth for this type of profession.

Average Telephone Operator Salary

Telephone Operators Make between $23,160 and $60,610 a year. The median salary for this occupation is $37,240.

Salary Ranges for Telephone Operators

Below is a list of the median annual salaries for jobs of this type in different U.S. states.

Annual Mean Salary by State
State Annual Mean Salary

New York

$48,270

District of Columbia

$44,150

Hawaii

$44,040

Connecticut

$44,010

Virginia

$43,480

California

$41,900

Indiana

$40,590

Illinois

$40,150

Minnesota

$39,470

Pennsylvania

$39,040

Maryland

$36,790

Massachusetts

$36,570

Ohio

$35,750

Arizona

$35,510

Texas

$34,410

Georgia

$33,860

Louisiana

$33,040

Florida

$32,020

Missouri

$31,950

Nevada

$31,110

Iowa

$29,880

Michigan

$28,610

Tennessee

$27,610

What Tools do Telephone Operators Use?

Below is a list of the types of tools and technologies that Telephone Operators may use on a daily basis:

  • Microsoft Office
  • Data entry software
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Word
  • Handheld computer device software

How to Become a Telephone Operator

Individuals working as Telephone Operators have obtained the following education levels:

Telephone Operator Degree Level

How Long Does it Take to Become Telephone Operator?

Telephone Operator Work Experience

Who Employs Telephone Operators?

Telephone Operator Sectors

Similar Careers

Those interested in being a Telephone Operator may also be interested in:

  • Hotel, Motel, and Resort Desk Clerks

References

Bureau of Labor Statistics

College Factual

O*NET Online

Image Credit: Via Wikimedia Commons

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