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Gaming Supervisor

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What Does it Take to Be a Gaming Supervisor?

Job Description: Supervise and coordinate activities of workers in assigned gaming areas. Circulate among tables and observe operations. Ensure that stations and games are covered for each shift. May explain and interpret operating rules of house to patrons. May plan and organize activities and services for guests in hotels/casinos. May address service complaints.

What Do Gaming Supervisors Do On a Daily Basis?

  • Monitor stations and games and move dealers from game to game to ensure adequate staffing.
  • Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
  • Evaluate workers' performance and prepare written performance evaluations.
  • Resolve customer or employee complaints.
  • Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
  • Monitor and verify the counting, wrapping, weighing, and distribution of currency and coins.

What a Gaming Supervisor Should Know

Below is a list of the skills most Gaming Supervisors say are important on the job.

Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Speaking: Talking to others to convey information effectively.

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.

Coordination: Adjusting actions in relation to others' actions.

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

  • Gaming Floor Supervisor
  • Crap Game Box Person
  • Table Games Supervisor
  • Blackjack Pit Boss
  • Pit Supervisor

Job Opportunities for Gaming Supervisors

In the United States, there were 38,500 jobs for Gaming Supervisor in 2016. New jobs are being produced at a rate of 3.9% which is below the national average. The Bureau of Labor Statistics predicts 1,500 new jobs for Gaming Supervisor by 2026. The BLS estimates 6,200 yearly job openings in this field.

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The states with the most job growth for Gaming Supervisor are Washington, Wisconsin, and North Carolina. Watch out if you plan on working in Alaska, Missouri, or Illinois. These states have the worst job growth for this type of profession.

What Tools & Technology do Gaming Supervisors Use?

Below is a list of the types of tools and technologies that Gaming Supervisors may use on a daily basis:

  • Microsoft Excel
  • Microsoft Word
  • Microsoft Office
  • Microsoft Outlook
  • Data entry software
  • Corel WordPerfect

Becoming a Gaming Supervisor

What kind of Gaming Supervisor requirements are there?

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What work experience do I need to become a Gaming Supervisor?

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Other Jobs You May be Interested In

Career changers with experience as a Gaming Supervisor sometimes find work in one of the following fields:

References:

Image Credit: Bblackpsu via Creative Commons Attribution-Share Alike 4.0 International

More about our data sources and methodologies.

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