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Gaming Supervisor

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Life As a Gaming Supervisor

Career Description Supervise and coordinate activities of workers in assigned gaming areas. Circulate among tables and observe operations. Ensure that stations and games are covered for each shift. May explain and interpret operating rules of house to patrons. May plan and organize activities and services for guests in hotels/casinos. May address service complaints.

Daily Life Of a Gaming Supervisor

  • Greet customers and ask about the quality of service they are receiving.
  • Observe gamblers’ behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
  • Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
  • Provide fire protection or first-aid assistance when necessary.
  • Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
  • Explain and interpret house rules, such as game rules or betting limits, for patrons.

Skills Needed to be a Gaming Supervisor

When polled, Gaming Supervisors say the following skills are most frequently used in their jobs:

Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Speaking: Talking to others to convey information effectively.

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.

Coordination: Adjusting actions in relation to others’ actions.

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

  • Blackjack Supervisor
  • Casino Manager
  • Table Games Floor Supervisor
  • Security Supervisor
  • Executive Casino Host

What Kind of Gaming Supervisor Job Opportunities Are There?

In the United States, there were 38,500 jobs for Gaming Supervisor in 2016. New jobs are being produced at a rate of 3.9% which is below the national average. The Bureau of Labor Statistics predicts 1,500 new jobs for Gaming Supervisor by 2026. Due to new job openings and attrition, there will be an average of 6,200 job openings in this field each year.

Forecasted Number of Jobs for Gaming Supervisors in U.S.

The states with the most job growth for Gaming Supervisor are Washington, Wisconsin, and North Carolina. Watch out if you plan on working in Alaska, Missouri, or Illinois. These states have the worst job growth for this type of profession.

Tools & Technologies Used by Gaming Supervisors

Below is a list of the types of tools and technologies that Gaming Supervisors may use on a daily basis:

  • Microsoft Excel
  • Microsoft Word
  • Microsoft Office
  • Microsoft Outlook
  • Data entry software
  • Corel WordPerfect

How do I Become a Gaming Supervisor?

What education or degrees do I need to become a Gaming Supervisor?

Gaming Supervisor Degree Level

How many years of work experience do I need?

Gaming Supervisor Work Experience

Are you already one of the many Gaming Supervisor in the United States? If you’re thinking about changing careers, these fields are worth exploring:

References:

Image Credit: Bblackpsu via Creative Commons Attribution-Share Alike 4.0 International

More about our data sources and methodologies.

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