What Do Gaming Supervisor Do?
Gaming Supervisor Job Description Supervise and coordinate activities of workers in assigned gaming areas. Circulate among tables and observe operations. Ensure that stations and games are covered for each shift. May explain and interpret operating rules of house to patrons. May plan and organize activities and services for guests in hotels/casinos. May address service complaints.
Gaming Supervisor Responsibilities
- Resolve customer or employee complaints.
- Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
- Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
- Monitor and verify the counting, wrapping, weighing, and distribution of currency and coins.
- Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
- Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.
Gaming Supervisor Required Skills
Below is a list of the skills most Gaming Supervisors say are important on the job.
Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Speaking: Talking to others to convey information effectively.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.
Coordination: Adjusting actions in relation to others’ actions.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Related Job Titles
- Executive Casino Host
- Poker Supervisor
- Table Games Supervisor
- Casino Floor Supervisor
- Slot Supervisor
Gaming Supervisor Job Outlook
In the United States, there were 38,500 jobs for Gaming Supervisor in 2016. New jobs are being produced at a rate of 3.9% which is below the national average. The Bureau of Labor Statistics predicts 1,500 new jobs for Gaming Supervisor by 2026. Due to new job openings and attrition, there will be an average of 6,200 job openings in this field each year.
The states with the most job growth for Gaming Supervisor are Washington, Wisconsin, and North Carolina. Watch out if you plan on working in Alaska, Missouri, or Illinois. These states have the worst job growth for this type of profession.
What Tools do Gaming Supervisors Use?
Although they’re not necessarily needed for all jobs, the following technologies are used by many Gaming Supervisors:
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft Outlook
- Data entry software
- Corel WordPerfect
How to Become a Gaming Supervisor
Individuals working as a Gaming Supervisor have obtained the following education levels:
What work experience do I need to become a Gaming Supervisor?
Other Jobs You May be Interested In
Those who work as a Gaming Supervisor sometimes switch careers to one of these choices:
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More about our data sources and methodologies.
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