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Dispatchers, Except Police, Fire, and Ambulance

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All About Dispatchers

Dispatcher Definition Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

Daily Life Of a Dispatcher

  • Oversee all communications within specifically assigned territories.
  • Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
  • Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
  • Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
  • Ensure timely and efficient movement of trains, according to train orders and schedules.
  • Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.

Dispatcher Required Skills

These are the skills Dispatchers say are the most useful in their careers:

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking: Talking to others to convey information effectively.

Coordination: Adjusting actions in relation to others’ actions.

Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Other Dispatcher Job Titles

  • Car Supplier
  • Street Department Dispatcher
  • Drop Board Worker
  • Garbage Truck Dispatcher
  • Motor Coach Supervisor

What Kind of Dispatcher Job Opportunities Are There?

There were about 201,700 jobs for Dispatchers, Except Police, Fire, and Ambulance in 2016 (in the United States).

Dispatcher jobs are decreasing by a rate of -0.1%. This means the total job opportunities are shrinking. The Bureau of Labor Statistics predicts a loss of -100 jobs for Dispatchers by 2026. Due to new job openings and attrition, there will be an average of 18,000 job openings in this field each year.

Forecasted Number of Jobs for Dispatchers in U.S.

The states with the most job growth for Dispatchers, Except Police, Fire, and Ambulance are Texas, California, and Florida.

Watch out if you plan on working in Ohio, Minnesota, or District of Columbia. These states have the worst job growth for this type of profession.

Dispatcher Salary

Dispatchers, Except Police, Fire, and Ambulance Make between $24,560 and $65,660 a year. The median salary for this occupation is $39,470.

Salary Ranges for Dispatchers

How much do Dispatchers, Except Police, Fire, and Ambulance make in different U.S. states?

Annual Mean Salary by State
State Annual Mean Salary

Nebraska

$58,030

North Dakota

$57,140

Alaska

$52,950

Washington

$50,760

District of Columbia

$50,380

New York

$48,570

Connecticut

$47,820

Illinois

$46,270

Massachusetts

$46,020

Delaware

$45,760

Minnesota

$45,520

California

$45,370

Iowa

$44,660

Oregon

$44,510

Utah

$44,320

Missouri

$44,150

Rhode Island

$44,120

Colorado

$43,980

Indiana

$43,920

New Mexico

$43,720

New Jersey

$43,720

New Hampshire

$43,720

Wyoming

$43,320

Wisconsin

$43,130

Hawaii

$43,080

South Carolina

$43,010

Vermont

$42,820

Ohio

$42,150

Maryland

$41,790

Pennsylvania

$41,630

Texas

$41,440

Kansas

$41,240

Virginia

$41,140

West Virginia

$41,050

Michigan

$40,870

Maine

$40,860

Mississippi

$40,370

North Carolina

$39,920

Oklahoma

$39,320

Georgia

$39,250

Nevada

$39,200

Montana

$39,170

Alabama

$38,980

Arizona

$38,970

Louisiana

$38,780

Tennessee

$38,690

Kentucky

$38,470

Idaho

$37,220

Arkansas

$36,490

Florida

$35,930

South Dakota

$34,190

Tools & Technologies Used by Dispatchers

Below is a list of the types of tools and technologies that Dispatchers may use on a daily basis:

  • Microsoft Outlook
  • Microsoft Office
  • TMW PowerSuite
  • Microsoft Dynamics
  • Computer aided design CAD software
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Access
  • SAP
  • Microsoft Word

Becoming a Dispatcher

Individuals working as Dispatchers have obtained the following education levels:

Dispatcher Degree Level

How many years of work experience do I need?

Dispatcher Work Experience

Who Employs Dispatchers?

Dispatcher Sectors

You May Also Be Interested In…

Those who work as Dispatchers sometimes switch careers to one of these choices:

  • First-Line Supervisors of Retail Sales Workers

References

Bureau of Labor Statistics

College Factual

O*NET Online

Image Credit: Via Wikimedia Commons

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