All About Gaming Supervisors

Gaming Supervisor Example Supervise and coordinate activities of workers in assigned gaming areas. Circulate among tables and observe operations. Ensure that stations and games are covered for each shift. May explain and interpret operating rules of house to patrons. May plan and organize activities and services for guests in hotels/casinos. May address service complaints.

What Do Gaming Supervisors Do On a Daily Basis?

• Report customer-related incidents occurring in gaming areas to supervisors.
• Resolve customer or employee complaints.
• Explain and interpret house rules, such as game rules or betting limits, for patrons.
• Record, issue receipts for, and pay off bets.
• Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
• Observe gamblers’ behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.

Things a Gaming Supervisor Should Know How to Do

These are the skills Gaming Supervisors say are the most useful in their careers:

Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Speaking: Talking to others to convey information effectively.

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.

Coordination: Adjusting actions in relation to others’ actions.

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Types of Gaming Supervisor Jobs

• Pit Boss
• Casino Floor Supervisor
• Box Person
• Slot Supervisor
• Blackjack Pit Boss

Job Outlook for Gaming Supervisors

There were about 38,500 jobs for Gaming Supervisor in 2016 (in the United States). New jobs are being produced at a rate of 3.9% which is below the national average. The Bureau of Labor Statistics predicts 1,500 new jobs for Gaming Supervisor by 2026. The BLS estimates 6,200 yearly job openings in this field.

The states with the most job growth for Gaming Supervisor are Washington, Wisconsin, and North Carolina. Watch out if you plan on working in Alaska, Missouri, or Illinois. These states have the worst job growth for this type of profession.

What Tools do Gaming Supervisors Use?

Below is a list of the types of tools and technologies that Gaming Supervisors may use on a daily basis:

• Microsoft Excel
• Microsoft Word
• Microsoft Office
• Microsoft Outlook
• Data entry software
• Corel WordPerfect

Becoming a Gaming Supervisor

Learn what Gaming Supervisor education requirements there are.

What work experience do I need to become a Gaming Supervisor?

Related Careers

Those who work as a Gaming Supervisor sometimes switch careers to one of these choices:

• Dispatchers, Except Police, Fire, and Ambulance

References:

• Bureau of Labor Statistics
• College Factual
• O*NET Online

Image Credit: Bblackpsu via Creative Commons Attribution-Share Alike 4.0 International

More about our data sources and methodologies.

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