What Does it Take to Be an Emergency Dispatcher?
Example of Emergency Dispatcher Job Operate radio, telephone, or computer equipment at emergency response centers. Receive reports from the public of crimes, disturbances, fires, and medical or police emergencies. Relay information to law enforcement and emergency response personnel. May maintain contact with caller until responders arrive.
Daily Life Of an Emergency Dispatcher
- Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
- Question callers to determine their locations, and the nature of their problems to determine type of response needed.
- Test and adjust communication and alarm systems, and report malfunctions to maintenance units.
- Monitor alarm systems to detect emergencies, such as fires and illegal entry into establishments.
- Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
- Maintain files of information relating to emergency calls, such as personnel rosters, and emergency call-out and pager files.
What Skills Do You Need to Work as an Emergency Dispatcher?
These are the skills Emergency Dispatchers say are the most useful in their careers:
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking: Talking to others to convey information effectively.
Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Coordination: Adjusting actions in relation to others’ actions.
Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
Related Job Titles
- Call Person
- Emergency Medical Dispatcher
- Emergency Operator
- Telecommunications Specialist
- Emergency Vehicle Dispatcher
Job Outlook for Emergency Dispatchers
There were about 98,600 jobs for Emergency Dispatcher in 2016 (in the United States). New jobs are being produced at a rate of 8.2% which is above the national average. The Bureau of Labor Statistics predicts 8,100 new jobs for Emergency Dispatcher by 2026. There will be an estimated 10,000 positions for Emergency Dispatcher per year.
The states with the most job growth for Emergency Dispatcher are Utah, Texas, and Nevada. Watch out if you plan on working in Vermont, Maryland, or District of Columbia. These states have the worst job growth for this type of profession.
Emergency Dispatcher Average Salary
The average yearly salary of an Emergency Dispatcher ranges between $26,590 and $63,930.
Emergency Dispatchers who work in California, Alaska, or Washington, make the highest salaries.
How much do Emergency Dispatchers make in each U.S. state?
|State||Annual Mean Salary|
|District of Columbia||$50,600|
What Tools & Technology do Emergency Dispatchers Use?
Below is a list of the types of tools and technologies that Emergency Dispatchers may use on a daily basis:
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft PowerPoint
- Web browser software
- Corel WordPerfect Office Suite
- National Crime Information Center NCIC database
- Law enforcement information databases
- Computer aided dispatch software
Becoming an Emergency Dispatcher
What kind of Emergency Dispatcher requirements are there?
What work experience do I need to become an Emergency Dispatcher?
Where do Emergency Dispatchers Work?
Emergency Dispatchers work in the following industries:
More about our data sources and methodologies.
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