All About Concierges
Concierge Definition Assist patrons at hotel, apartment, or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.
Life As a Concierge
- Provide food and beverage services to guests.
- Plan special events, parties, or meetings, which may include booking musicians or celebrities.
- Provide directions to guests.
- Receive, store, or deliver luggage or mail.
- Clean and tidy hotel lounge.
- Provide business services for guests, such as sending or receiving faxes or shipping packages.
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Qualities of a Concierge
When polled, Concierges say the following skills are most frequently used in their jobs:
Service Orientation: Actively looking for ways to help people.
Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking: Talking to others to convey information effectively.
Coordination: Adjusting actions in relation to others’ actions.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Types of Concierge
- Guest Service Agent
- Chief Concierge
- Activities Concierge
- Hotel Lobby Concierge
- Head Concierge
Job Demand for Concierges
In the United States, there were 32,500 jobs for Concierge in 2016. New jobs are being produced at a rate of 11.4% which is above the national average. The Bureau of Labor Statistics predicts 3,700 new jobs for Concierge by 2026. There will be an estimated 5,000 positions for Concierge per year.
The states with the most job growth for Concierge are Rhode Island, Vermont, and Idaho. Watch out if you plan on working in Wyoming, West Virginia, or New Mexico. These states have the worst job growth for this type of profession.
Salary for a Concierge
The typical yearly salary for Concierges is somewhere between $21,850 and $50,380.
Concierges who work in New York, Hawaii, or Massachusetts, make the highest salaries.
How much do Concierges make in each U.S. state?
| State | Annual Mean Salary |
|---|---|
| Alabama | $26,500 |
| Alaska | $36,480 |
| Arizona | $28,980 |
| California | $35,910 |
| Colorado | $32,690 |
| Connecticut | $33,170 |
| Delaware | $28,020 |
| District of Columbia | $35,240 |
| Florida | $27,960 |
| Georgia | $30,420 |
| Hawaii | $41,300 |
| Idaho | $28,370 |
| Illinois | $34,520 |
| Indiana | $27,840 |
| Iowa | $28,050 |
| Kansas | $33,530 |
| Kentucky | $26,420 |
| Louisiana | $27,040 |
| Maryland | $33,350 |
| Massachusetts | $38,400 |
| Michigan | $27,560 |
| Minnesota | $31,200 |
| Mississippi | $22,870 |
| Missouri | $26,840 |
| Nebraska | $28,160 |
| Nevada | $32,860 |
| New Hampshire | $28,580 |
| New Jersey | $29,420 |
| New Mexico | $30,190 |
| New York | $44,820 |
| North Carolina | $27,890 |
| Ohio | $27,000 |
| Oklahoma | $25,920 |
| Oregon | $30,920 |
| Pennsylvania | $29,410 |
| South Carolina | $26,830 |
| Tennessee | $26,150 |
| Texas | $28,910 |
| Utah | $30,750 |
| Vermont | $32,220 |
| Virginia | $31,400 |
| Washington | $35,290 |
| West Virginia | $27,570 |
| Wisconsin | $32,070 |
| Wyoming | $36,040 |
What Tools do Concierges Use?
Below is a list of the types of tools and technologies that Concierges may use on a daily basis:
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Outlook
- Web browser software
- Data entry software
- Microsoft Publisher
- Delphi Technology
- Work scheduling software
- Billing software
- Mapping software
- Budgeting software
Becoming a Concierge
What kind of Concierge requirements are there?
What work experience do I need to become a Concierge?
Who Employs Concierges?
The table below shows some of the most common industries where those employed in this career field work.
Related Careers
Those interested in being a Concierge may also be interested in:
References:
More about our data sources and methodologies.
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